Sr. DHS Onsite Support Specialist

1 month ago

Dallas, Texas, United States Getinge Full time

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

The Sr. DHS Onsite Support Specialist supports Getinge's Digital Health Solutions (DHS) portfolio of products onsite for a singular customer. The position is trained to support the core DHS ecosystem of Tegris, T-DOC, and Torin while working closely with Sterile Processing and Operating Room staff on a daily basis. This position will be directly responsible for ensuring customer satisfaction and providing a high level of customer service for Getinge's products. This position will sit onsite at the University of Texas Hospital in San Antonio.

Job Responsibilities and Essential Duties

  • Provide excellent Tegris support onsite. This includes:
    • Prompt, professional, and courteous maintenance of Tegris products to meet guaranteed response times.
    • Ownership of Tegris Level 1 and 2 support cases.
    • Advanced Tegris problem solving.
    • Escalating Tegris Level 3 support cases to Engineering.
    • Ongoing end-user training as requested.
  • Provide excellent T-DOC support onsite. This includes:
    • Configuration and maintenance of T-DOC clients and server.
    • Ownership of T-DOC Level 1 and 2 support cases.
    • Ongoing training for T-DOC users and administrators.
    • Creation and maintenance of T-DOC reports.
    • Advanced T-DOC problem solving.
    • Escalating T-DOC Level 3 support cases to Engineering.
  • Provide excellent Torin support onsite. This includes:
    • Maintenance of Torin interface server.
    • Maintenance of Torin reporting dashboard.
    • Ongoing education of Torin users.
    • Escalating product enhancement requests to Engineering.
  • Ensure adherence to company quality system processes, protocols, and SOP's.
  • Establish and maintain positive and cooperative working relationships with customers and colleagues, conducting oneself in a professional and responsible manner at all times.
  • Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by the company and others.
  • Participate in training seminars, meetings, and on-the-job training programs. Demonstrate a deep and thorough understanding, and an ability to apply concepts and knowledge obtained from these training and skill development sources.
  • Enhance company's image by participating in regional and national trade shows when required.
  • Comply with all company policies and perform other related responsibilities and assignments as required.
  • Other duties as assigned.

Minimum Requirements

  • B.S. Information Systems, or Information Technology /Computer related field, or equivalent combination of education and experience.
  • 4 years' experience in healthcare IT, OR technologies, or Sterile Processing technologies.

Required Knowledge, Skills and Abilities

  • Demonstrated success in maintaining high levels of customer satisfaction.
  • Strong ability to solve complex problems.
  • Understanding of client/server technologies, networking, and IT Security topics.
  • Strong attention to detail and highly organized.
  • Strong team player who thrives in a collaborative environment.
  • Motivated and able to work without direct supervision.
  • Ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities.
  • Strong working knowledge of client server technology, networking, and security.
  • Must be able to operate an automobile (valid driver's licensed required).
  • Must occasionally utilize hand tools to install, connect and test DHS systems.
  • Must be able to respond to inquiries and communicate with others by computer, via network and via telephone.
  • Must be able to interpret and manipulate data from computer-generated reports, software programs, technical manuals, and written correspondence.
  • Must be able to lift up to 50 pounds.
  • Extensive time on computer. 4+ hours per day.
  • Remaining time spent on feet, walking varying distances between hospital departments. 4+ hours per day. Able to move quickly from one location within the hospital to another.

Salary range: Total Compensation= $36/hour - $44/hour depending on experience and location

#LI-YA1

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

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