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Box Office Attendant

3 months ago

Asbury Park, New Jersey, United States Sage Hospitality Group Full time

Why us?

AtSage Hospitality Group, we look for innovative leaders, with an eye for disruption. Neverlooking for someone just looking for a job, we are looking for the power players, the people who wanttorise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to theparts that keep us human and happy.

We want to attract and retain associates that are engaged in ourculture, passionate about hospitality and excited to enrich lives, one experience at a time. SageHospitality Group was founded on a spirt of bold individuality.

By going our own way, we have createdsome of the world's best hotels, restaurants, and experiences. But the truth is, none of it would havehappened without people like you. People who follow their own path, wo are hungry to learn and wholove their community. People who do not sit around and wait, they just do.

You belong here.

Job Overview

The Box Office Attendant is responsible for assisting patrons with ticket distribution, and

providing general information pertaining to the venue or event. In addition to general duties, the

incumbent will provide direct support to the Box Office Manager and cover various tasks as needed.

The Ticket Scanner is responsible for scanning every ticket into the building, and making sure guests are

able to access their tickets. The scanner will also work hand-in-hand with security on keeping the doors

secured, and the entrance to the venue safe.

The Merch Seller is responsible for assisting the tour in setting up/counting merch in, along with selling

merchandise throughout the night following the tours guidelines. They will also be responsible for

breaking down/counting out merch and settling with the tour on merch cuts if necessary.

Responsibilities

Box Office:

  • Assist customers with using ticketing software and ticket purchases via cash, or credit
  • card.
  • Follow cash handling inventory procedures to ensure security of assets and inventory.
  • Assist will call and guest list management. Check identification, distribute tickets to
  • correct parties. Resolve issues as they arise and escalate concerns to management
  • when necessary.
  • Answer telephone inquiries and voicemails, provide guidance related to the venue or
  • event information.
  • Accurately reconcile sales and will call receipts. Assist with show settlement as
  • necessary.
  • Greet customers with a positive and friendly demeanor. Assist guests by providing
  • information, answering questions, and processing requests.
  • Resolve customer concerns by providing superior customer service, utilizing common
  • practices for resolution and escalating to manager when needed.
  • Provide up-selling opportunities to similar events in the genre by demonstrating a strong
  • knowledge for upcoming events.
  • Contributes to the team dynamic by assisting coworkers, maintaining the facilities'
  • cleanliness and helping to develop and maintain a positive work environment.

Ticket Scanner:

  • Operate the ticket scanner/AXS application, understand the functionality of the program.
  • Support guests in retrieving their ticket for the event when necessary.
  • Direct any issues to the Box Office.
  • Support security in keeping front doors secured.
  • Follow rules on guests lists/wristbands/photo passes/artist passes that will be discussed
  • night of the event.

Merch Seller:

  • Assist the tour with setting up/counting in artist merchandise.
  • Set up merchandise when necessary.
  • Sell artist merchandise to guests, follow procedures given from the tour on payments.
  • Assist with breaking down/settling with the tour on merchandise sold, and taking merch

cuts when applicable.

Always acts in a manner that is in keeping with all local, state & governmental codes and laws

and maintains the highest standards of health, sanitation, and cleanliness

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position preferred.

Knowledge/Skills

  • Excellent customer service and communication skills.
  • Must be able to follow verbal and written instruction and be able to communicate both verbally

and in writing in English.

  • High energy level and positive attitude.
  • Reliability, honesty, and integrity.
  • Maintain a professional appearance.
  • Must have the ability to work a flexible schedule and late hours when necessary.
  • Must have the ability to report to work on time and on a regular basis.
  • The ability to work outside for long periods of time.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

  • Lifting & Carrying up to 45 lbs.
  • 50% Walking
  • 25% Bending & lifting
  • 25% Standing

ID:

Position Type: Regular Part-Time

Property : The Asbury Hotel

Outlet: Asbury Lanes

Address: 210 5th Ave

City: Asbury Park

State: New Jersey

EOE Protected Veterans/Disability