Service Desk Analyst
1 month ago
Job Description:
The Service Desk Analyst plays a crucial role in providing support for basic technology-related incident resolution and requests reported to the service desk. Key responsibilities include:
- Addressing and resolving basic incidents and requests
- Using appropriate CTI categories for logging incidents and requests
- Creating a positive customer support experience and building strong relationships
- Ensuring the end-to-end customer experience and serving as a single point-of-contact for the customer
- Analyzing and resolving incidents and requests regarding application software or hardware
- Growing general knowledge of current products to enhance first contact resolution
- Providing after hours and on-call support
- Maintaining confidentiality with regard to patient care and employee information
Additional Skills & Qualifications
- Knowledge of Epic support is highly desirable, familiarity with Service Now is a plus
Knowledge, Skills and Abilities:
- Demonstrates ability and willingness to learn specific applications, technology, and terminology
- Strong analytical and problems solving skills
- Proficiency in MS Office Suite and ticketing systems
- Prior experience in supporting customers with application software
- Customer service orientation and/or training
Employee Value Proposition (EVP)
The work environment involves Monday-Friday shifts between 6am-6pm.
About TEKsystems:
TEKsystems is a partner in transformation, working with clients to seize new opportunities. As a team of over 80,000 professionals collaborating with 6,000 clients, including 80% of the Fortune 500, across three continents, we specialize in Full-Stack Technology Services, Talent Services, and real-world applications. We are dedicated to driving change in partnership with progressive leaders. TEKsystems is proud to be an Allegis Group company.
The company upholds equal opportunity employment practices, considering all applications impartially without discrimination based on various characteristics.
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