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Director, Account Management

3 months ago

Remote, Oregon, United States Provi Full time

In 2016, we founded Provi as an innovative ordering solution, aimed to disrupt the 240-billion dollar alcohol industry with a product that would move beyond the constant chaos: the texts, paper stacks, missed phone calls and lost communication that has dominated the purchasing workflow between buyers and distributors for decades.

Today, Provi is better than ever. We've created a best-in-class ordering solution that better connects beverage alcohol professionals across 35 states and growing, with more than 750,000 product listings that make up the most expansive and trusted database of U.S. distributor portfolios.

If selected for a position in either Chicago or Austin*, you'll enjoy a hybrid work arrangement, allowing you to spend two days a week working from our office. Additionally, we provide an accommodation process for those who may require full remote work.

*Hybrid positions are only applicable to employees within a 35-mile radius of Provi offices

This is a remote position. Open to candidates anywhere in the U.S.

As we continue our fast growth, we are looking to expand our Distributor Partnerships Team with a Director, Account Management. This role reports to the General Manager, Distributor Partnerships.

The Director, Account Management will be responsible for leading the account management team, nurturing critical distributor relationships, and driving sales rep happiness and retailer growth on the platform.

What you'll be doing

  • Lead a team of account managers responsible for fostering relationships with distributors within Provi's ecosystem; serve as the escalation point during strategic business reviews.
  • Oversee the go-to-market strategy of distributor partners on Provi Marketplace and distributor sales tools, leveraging high usage and activity to continuously improve Distributor Net Promoter Scores.
  • Advise and develop distributor measurement, reporting, and presentation standards to drive results through strategic business reviews.
  • Review key indicators of distributor network health and SaaS, identifying and executing strategies to increase client engagement and retention on the platform.
  • Proactively identify risks for distributor partnerships and business goals, working with internal and external teams to execute risk mitigation plans.
  • Advocate internally with senior cross-functional stakeholders for distributors' product and measurement needs.
  • Manage team personnel issues, including recruiting, hiring, and leading performance reviews.

What we are looking for

  • 10+ years of professional experience in distributor or supplier-facing roles, strong preference for beverage alcohol background
  • 5+ years of people management experience, preferable supporting teams in distributor or supplier-facing roles; proven ability to effectively build, organize, lead, and mentor a team of individuals
  • Confident self starter: Think creatively and are motivated to drive retailer growth on the platform leveraging his/her strong relationships with distributors
  • Account management lead: Capable of getting things done while creating relationships and delivering value to the distributor.
  • Empathy and accountability: Showing genuine care for our customers, while achieving your goals and creating the best possible partnership.
  • Strong communicator internally and externally: Able to actively listen, manage complex relationships, and share feedback both with the distributor and with other departments.

What you can do at Provi:

Make an impact: Work directly with the management team to help grow the business.

Find your groove and grow: Provi keeps growing and you should too. Expand your skill set, diversify your experience, and develop along with us.

Enjoy competitive benefits: Health, Dental, Vision, 401K with match, Commuter Perks, Long/Short Term Disability, Employee Assistance Program, and Unlimited PTO.

Be a part of something big: Join a dynamic and innovative team that is working to change a major industry.

In compliance with local law, we are disclosing the compensation range for this role above. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies, and work location. Base pay is just one component of the Company's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, the Company provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).

Provi is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at