Operations Manager

1 month ago

Dallas, Texas, United States Transdev Full time

Transdev US is the largest private sector operator of multiple modes of transit in the United States, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 300 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.

Operations Manager

The Operations Manager reports directly to the General Manager in fulfilling daily operations including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location. This position is based in Dallas, TX.

Transdev is proud to offer:

  • Competitive salary based on experience.
  • Attractive benefits package, including 401(k) with company contribution, medical, dental and vision
  • Paid time off & vacation

Key Responsibilities:

  • Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
  • Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors.
  • Works closely with the maintenance department to ensure that all operation service requirements are met.
  • Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
  • Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
  • Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
  • Coordinates with the safety and training department to ensure all safety goals and directives are met.
  • Develops Operations department budget.
  • May operate a vehicle in revenue service, if necessary.
  • Other duties as required.

Qualifications:

  • High school diploma or equivalent, such as GED, required
  • Class B or higher Commercial Driver's License with Passenger endorsement and Air brake endorsement required or the ability to obtain one
  • 3 or more years of relevant transit supervisory experience required
  • Thorough knowledge of transit system regulations and operations.
  • Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs
  • Good written and oral communication skills
  • Ability to organize and perform work efficiently; strong attention to details
  • Ability to work effectively with labor; may include labor grievances and negotiations
  • Subject to a DOT physical exam and DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed.
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Job Category: General Managers / Asst General Managers / Ops Managers

Job Type: Full Time

Req ID: 2920

Pay Group: VDD

Cost Center: 429

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.


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