Capacity Planning Analyst II

Job Overview

The Process Capacity Planning Analyst II will partner with Financial Planning & Analysis, Data Analytics, Workforce Management, HR, and Operations Leaders to ensure appropriate resource levels are maintained across Operations. Develop mature models for Capacity and Business Planning function across all lines of business. This position will also work and collaborate in a multi-disciplinary Center of Excellence.

What you'll do

• Create comprehensive business scenario modeling to achieve cost reduction, efficiency, quality, and revenue targets.
• Identify areas of opportunity and develop business plans to achieve financial, customer, and risk objectives.
• Develop and maintain capacity models and partner with leadership across Operations, HR, and Finance to inform critical business decisions.
• Contribute to creation and delivery of monthly operating reviews senior leadership to ensure overall awareness and health of across Indexing, Intake, and Utility Operations.
• Act as primary partner with Operations Leaders to define KPIs and metrics related to critical business functions.
• Identify, develop, and continuously improve forecasting methodologies in partnership with Operations and Finance Teams
• Establish deep subject matter expertise in the processes and data flows related to the AvidInvoice, Strongroom, and AvidUtility products.
• Conduct ad-hoc root cause analysis when necessary to support resolution of operating incidents if they arise.
• Partner with Work Force Management counterparts to advance the sophistication and accuracy of resource planning and successful management to the plan
• Maintain operating rhythms information sharing to keep all stakeholders well-informed of planning accuracy and opportunities.
• Contribute to creation and delivery of monthly Business Reviews with VP/SVP to ensure overall awareness and health of resource planning across multiple lines of business.
• Extract and validate data from source systems to obtain data sets for models and forecasts

What we're looking for:

• Bachelor's degree in related field
• At least 5 years of experience in capacity planning for both transactional and call center environments
• Excellent project management and analytical skills.
• Ability to utilize sound business judgment and tailor approaches to drive optimal business outcomes
• Design and manage robust cross-functional processes to synchronize monthly execution to strategic planning
• Design, implement and monitor metrics to track the progress and success of programs, and to highlight issues on a timely basis
• High proficiency in Microsoft Excel
• Moderate proficiency in SQL
• Highly experienced identifying underlying drivers of process capacity in a variety of business functions
• Advanced critical thinking and problem solving skills
• Typically requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience
• Yellow or Green Belt certification in Six Sigma or Lean

About AvidXchange

AvidXchange is a leading provider of accounts payable ("AP") automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they'll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we've always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we've created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be CertifiedTM as a Great Place to Work. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work.

Who you are:

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you'll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you' – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.

AvidXers enjoy:

• 18 days PTO*
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
  • High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
  • 100% AvidXchange paid Dental Base Plan Coverage
  • 100% AvidXchange paid Life Insurance
  • 100% AvidXchange paid Long-Term Disability
  • 100% AvidXchange paid Short-Term Disability
  • Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
  • Onsite Health Clinic with Atrium Health** - available to Teammates and their eligible dependents
• 401k Match up to 4%
• Parental Leave: 8 weeks 100% paid by AvidXchange***
• Discounts on Pet, Home, and Auto insurance
• BrightDime Financial Wellness Tool, offered free to teammates
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
• Onsite gym fitness center, yoga studio, and basketball court****
• Tuition Reimbursement up to the federal maximum of $5,250*****
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year

**Charlotte location only

***Must be full-time for at least 3 months
****Charlotte location only
*****Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.