Senior Suites Manager

1 month ago

Tallahassee, Florida, United States teamworkonline Full time
LEGENDS

Founded in 2008, Legends' operating divisions worldwide include – Global Partnerships, Global Sales, Hospitality, Global Partnerships, Global Merchandise, Legends IQ, Attractions, Growth Enterprises – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit and follow us on Twitter and Instagram @TheLegendsWay.

RAYMOND JAMES STADIUM

Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL.

THE ROLE

Under direction of the Director of Premium , this individual will be responsible for effectively and profitably managing the overall operations of the Premium Suite Operation.

ESSENTIAL FUNCTIONS
  • Direct, implement and maintain a guest service and management philosophy that serves as a guide to respective team members.
  • Develop and maintain premium menus to adapt to the ever-changing market including delivery, presentation, and standards.
  • Work directly with team specific Front Office, Ownership, Visiting Teams and League Executives.
  • Build and maintain strong relationships with multi-year premium Suite holders as well as Individual Game Rentals.
  • Has excellent brand-specific culinary, wine, and beverage knowledge
  • Ensures required department reports are completed and information is compiled at month-end closing.
  • Provides operational planning to ensure appropriate products are ordered to service all suites
  • Coordinate menus, develop wine lists, handle guest relations and monitor adherence to quality assurance standards.
  • Conducting meetings to update staff on daily goals & objectives.
  • Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
  • Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.
  • Knows all financial areas and statements
  • Manages team to build top-line sales
  • Achieves assigned delegated budget goals
  • Meets daily sales and cost goals
  • Assist the Premium Services Manager with the preparation of the annual fiscal budget and business plan for the upcoming season.
  • Oversee departmental midyear and end of the year reports
  • Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.
  • Maintain staff and ensure proper hiring and promoting of associates per Legends Hospitality Standards.
  • Perform other related duties, tasks and responsibilities as required.
QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • The ideal candidate will have a Bachelor's degree with a minimum of 3-5 years of management experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
  • Must have strong and confident communication and skills including, excellent written and verbal communication and the ability to multi-task and prioritize in a deadline-oriented environment.
  • Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
  • Customer service oriented with the ability to interact with all levels of management
  • Must be flexible to work extend hours due to business requirements including late nights, weekends, and holidays.
  • Must be able to work in a team environment.
  • Knowledge of accounting policy and procedures and POS Systems is required.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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