Guest Services Manager

1 week ago


Tallahassee, Florida, United States Staybridge Suites Tallahassee I-10 East Full time
Guest Services Manager

We are looking for an enthusiastic Guest Services Manager with prior experience to guarantee an outstanding visitor experience at our establishment. This role has the potential to progress to an Assistant General Manager position for the right individual. As the head of the front desk operations, you will serve as the initial point of contact for guests, supervise staff, and maintain our high standards of customer satisfaction. We seek individuals who are effective leaders and enjoy engaging with people. If you embody these traits, we invite you to consider this opportunity.

Key Responsibilities:
  • Oversee front desk operations to ensure superior customer service and guest satisfaction
  • Engage with guests both in person and via phone, addressing inquiries and resolving any issues promptly
  • Manage front desk budget, procure office supplies, and prepare occupancy reports
  • Recruit, train, and oversee front desk personnel to provide exceptional service and ensure adherence to hotel policies
Requirements:
  • At least 2 years of management experience in the hospitality sector
  • Excellent communication, leadership, and multitasking abilities
  • Skilled in bookkeeping with proficiency in Microsoft Word and Excel
  • High school diploma or GED required, along with a minimum of 1 year of experience in hospitality
About the Company

Staybridge Suites Tallahassee I-10 East is a friendly hotel situated conveniently near various attractions and businesses. Our location makes us an ideal choice for both leisure and business travelers. Join our team and be part of a vibrant hospitality environment committed to providing unforgettable guest experiences.



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