Technical Account Manager

1 month ago

Cary, North Carolina, United States Epic Games Full time
WHAT MAKES US EPIC?

At the core of Epic's success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it's building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we're always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We're constantly innovating to raise the bar of engine and game development.

SALES AND LICENSINGWhat We Do

We drive adoption and usage for Unreal Engine and provide our customers with the tools and support to make amazing visual projects in the Unreal Engine.

What You'll Do

As an Epic Technical Account manager to be a part of the customer support team, working hand in hand with top Enterprise customers who are actively using Epic tools (including Unreal Engine) for applications including automotive visualization, automotive HMI, and simulation.

In this role, you will
  • Provide high touch technical and general support to top customers, navigating team dynamics and technical issues to help ensure our priority customers are successful in their utilization of Epic tools
  • Assist our customers in shipping industry-leading HMI experiences, engaging support and SMEs to identify root causes and overcome technical hurdle
  • Provide high touch support for customers and build on relationships (travel may be required up to 30% of the time)
  • Assist with Epic license efforts including but not limited to live Unreal Engine demonstrations, arranging evaluations, providing pre- and post-license technical support, evangelizing Unreal Engine at trade shows
What we're looking for
  • Experience shipping HMI systems and/or user interfaces
  • Experience working in Unreal Engine
  • Knowledge of HMI software architecture, as well as the typical challenges teams encounter when developing HMI systems, and what solutions to these problems look like
  • Experience working with automotive OEMs along with understanding of teams and processes involved from design to ship
  • A keen analytical mind with strong problem solving skills
  • Demonstrated thought leader in field of expertise (online presence, involvement in significant projects, awards and prizes, etc.)
  • Articulate with strong communication skills; both verbal and written
  • Able to communicate complex technical issues via email or face to face
  • Experience managing projects, helping teams hit deadlines by ensuring they have what they need to succeed Experience developing Unreal projects for Android/Mobile a plus
  • Experience developing Unreal projects for Android/Mobile a plus
EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

ABOUT US

Epic Games spans across 19 countries with 55 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.

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