Technical Support Specialist
1 week ago
Job Title: Technical Support Specialist
Location: eTeam Inc
Job Description:
- Key Responsibilities:
- Accurately diagnose, repair, and resolve technical issues related to network, desktop, laptop, and Thin Client support, printers, mobile devices, and LAN cable drops.
- Provide hands-on support for network and server equipment, as well as IT-related projects.
- Technical Skills:
- Break-fix and troubleshoot software issues; reimaging computers and hard drives.
- Backing up and restoring user data, settings, and associated systems administration activities.
- Assist Service Desk and Remote Desktop Support teams for hands-on coordination efforts.
- Assist with incident and problem management activities.
- Be available for on-call support as needed and as business demands.
- Adhere to ticket response and resolution SLAs as agreed upon with customers.
- Basic understanding of DHCP, DNS, IP addressing, and subnetting.
- Basic understanding of fixing wireless LAN, Ethernet desktop configuration issues.
- Strong break-fix skills for desktops, workstations, notebooks, and printers.
- Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint, etc.).
- Strong Microsoft Operating System installation and troubleshooting skills.
- Experience and Qualifications:
- Experience-based Windows support.
- Configuration and imaging.
- Installation environment.
- General Windows OS troubleshooting.
- Hardware support and troubleshooting.
- Troubleshooting hardware issues.
- Replacing desktop/laptop hardware.
- Installation of peripheral devices.
Requirements:
- Strong technical skills and knowledge of desktop support.
- Excellent problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
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