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Housekeeping Operations Manager
4 months ago
General Description:
This role reports to the General Manager. As Housekeeping Operations Manager, you would be responsible for the hotel's Housekeeping operations and ensuring the Housekeeping team can meet business needs and deliver outstanding service and performance. The Housekeeping Operations Manager is responsible for directing, supervising, and coordinating the daily activities of the housekeeping department, along with ensuring smooth operations including rooms, public areas, laundry, and supplies. The Housekeeping Operations Manager is expected to maintain the highest level of cleanliness, presentation, and efficiency while adhering to brand standards and achieving guest satisfaction. This position requires strong attention to detail, leadership skills, organizational skills, time management skills, and the ability to effectively deal with department heads, guests, and team members.
Primary Duties:
Primary duties include leading the Housekeeping Department day to day-to-day functionsMonitor standards and work performance by inspecting rooms and public areas daily for brand standards, service, and training compliance
Manage team to live within guest service scores as required by the brand and attain high-level opinion survey scores
Responsible for maintaining good morale and a positive work environment that promotes respect and dignity
Able to interview and select team members in the event of open positions
Make routine daily rounds of the hotel at any time, performing random inspections in all areas to ensure the expected hotel brand standard is set and continued
Immediately direct subordinates to correct issues found as needed
Develop and implement standard operating procedures for routine tasks to enable the team to develop consistent work habits
Develop and recommend the budget, labor cost plans, and objectives and manages within those approved plans
Solid understanding of housekeeping and laundry supplies and pars
Establish inventory records and control linen, cleaning supplies, chemicals, guest supplies, room/bathroom, and OS&E to control expenses and minimize waste
Create and implement accurate schedules for employees to match business levels and manage payroll for the department
Staff department daily while adhering to productivity standards as well as budgetary constraints
Check on all equipment of the Housekeeping Department and ensure that equipment is properly used to reduce cost and breakage
Order supplies and replacements as needed
Train and develop team for personal and professional growth
Establish Lost & Found procedures
Establish good liaison with Engineering Department for any repairs needed and to expedite any major repairs or special requests for special occasions and purposes
With minimal supervision, plan and carry out the duties (and additional duties) listed above
Perform all duties other than the above requested by the hotel management/direct supervisor
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
Education and Experience:
A minimum of two years of related experience and training as a leader in the Housekeeping Department; or an equivalent combination of education and experience that is relatedKnowledge of custodial procedures, including floor care, waste management, and recycling programs
Ability to multitask under high-pressure situations
Compensation:
The anticipated compensation range for the position for applicants working in NYC is $75-$80K (depending on property) annually. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.
Perks:
Health Benefits, Vacation time, Wellness days, Manager Development Program, Tuition Reimbursements
Source: Hospitality Online
