Lead IT Service Management Specialist

4 weeks ago

Chicago, Illinois, United States Discover Full time

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
The Lead IT Service Management Specialist is Technical Writer with a specialized focus on enhancing data center documentation. The ideal candidate will possess a comprehensive understanding of layer 1 infrastructure, coupled with expertise in mechanical and electrical systems within data center environments. This role involves creating clear, accurate, and accessible documentation to support the optimization and maintenance of our data center facilities.
Responsibilities

  • Collaborate with cross-functional teams to assess and improve existing data center documentation.
  • Create, update, and maintain comprehensive documentation for system (IoT) configuration, system integrations and alerting.
  • Create, update, and maintain comprehensive documentation for layer 1 infrastructure, including cabling, connectivity, and physical layout.
  • Develop detailed documentation for mechanical and electrical systems within data centers, ensuring accuracy and clarity. This will include possible failure scenarios, impacts of failures, and actions taken to resolve.
  • Work closely with engineering and operations teams to gather information and translate technical details into user-friendly documentation.
  • Establish and promote documentation standards, ensuring consistency and adherence to best practices.
  • Streamline processes related to documentation creation, review, and updates for efficiency and effectiveness.
  • Collaborate with data center teams to understand emerging technologies and infrastructure changes, incorporating them into documentation as needed.
  • Act as a liaison between technical experts and end-users to bridge communication gaps and improve documentation usability.
  • Works in partnership with all Business Technology teams to support high system availability through the change management process. Ability to think like the consumers of the service and to negotiate terms of service.
  • Provides technical leadership to peers and consumers. Responsible for using principles to understand customer situations and create solutions. Identifies and participates in service improvement initiatives
  • Drafts and publishes knowledge articles about and relating IT Service Management.
  • Manages or operates in their defined service.
  • Responsible for reporting on the established KRI/KPI for the service.

Minimum Qualifications
At a minimum, here's what we need from you:

  • Associate degree in Computer Science or related
  • 4+ Years' Experience IT Services or related
  • In lieu of a degree, 6+ relative IT Services or related experience

Preferred Qualifications
Bonus Points If You Have:

  • Bachelor's degree in a relevant technical field or equivalent practical experience.
  • Proven experience as a Technical Writer with a focus on data center or infrastructure documentation improvement.
  • Knowledge of IoT, system integration/configuration, layer 1 infrastructure, including cabling, networking, and physical components.
  • Familiarity with mechanical and electrical systems within data center environments.
  • Strong attention to detail and the ability to translate complex technical concepts into clear and concise documentation.
  • Experience with documentation tools and version control systems.

#LI-JJ1
Application Deadline:
The application window for this position is anticipated to close on Aug We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $75,500.00 to $127, Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • STD, Life, LTD and AD&D
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan

Learn more at .
What are you waiting for? Apply today
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

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