Current jobs related to Patient Business Services Representative - KailuaKona, Hawaii - Navient

  • Dental Patient Services Representative

    4 hours ago

    Kailua-Kona, Hawaii, United States West Hawaii Community Health Center Full time

    Dental Patient Services RepresentativeWe are seeking a highly skilled and customer-focused Dental Patient Services Representative to join our team at West Hawaii Community Health Center. As a key member of our dental team, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients.Key...

  • Financial Services Representative

    4 days ago

    Kailua-Kona, Hawaii, United States Momentum Financial Services Group Full time

    {"h1": "Financial Sales Representative Opportunity", "p": "Are you a driven sales professional looking to make a positive impact in your community?", "ul": [{"li": "Market competitive hourly pay rates"}, {"li": "Earn a percentage of the store\u2019s profits for exceeding company targets"}], "p": "In addition to a competitive compensation package, we offer...

  • Patient Services Representative

    3 weeks ago

    Kailua, Hawaii, United States Navient Full time

    Job SummaryThe Patient Business Services Representative II is a key member of our team at Navient, responsible for ensuring seamless patient registration and billing processes. This role requires strong communication and problem-solving skills, as well as the ability to work independently and make responsible decisions.Key ResponsibilitiesAccess Registration...

  • Customer Service Representative

    6 days ago

    Kailua-Kona, Hawaii, United States Imperial Dade Full time

    Customer Service RepresentativeImperial Dade, a leading North American distributor, is seeking a Customer Service Representative to join our team in Kona, HI. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Provide prompt, friendly, and...

  • Dental Patient Services Coordinator

    2 days ago

    Kailua-Kona, Hawaii, United States Hawai'i Island Community Health Center Full time

    Job SummaryWe are seeking a highly organized and customer-focused Dental Patient Services Representative to join our team at Hawai'i Island Community Health Center. As a key member of our dental team, you will be responsible for providing exceptional patient care and administrative support to ensure a smooth and efficient patient experience.Key...

  • Service Engagement Representative

    4 weeks ago

    Kailua-Kona, Hawaii, United States Imperial Dade Full time

    Position Overview:Imperial Dade, a prominent distributor in North America, is seeking a Customer Service Representative to join our dedicated team. This role is essential in supporting our business growth and ensuring customer satisfaction.The Customer Service Representative will be responsible for engaging with clients, processing orders, and addressing...

  • Customer Service Representative

    2 weeks ago

    Kailua-Kona, Hawaii, United States Imperial Dade Full time

    Customer Service RepresentativeImperial Dade, a leading North American distributor, has a Customer Service Representative role available. As a key member of our team, you will interact with customers, process orders, and provide information in response to customer inquiries, concerns, and requests about our products and services.Responsibilities:Answer...

  • Customer Service Representative

    5 days ago

    Kailua-Kona, Hawaii, United States Grace Pacific Corp Full time

    Job Title: Lead Customer Service RepresentativeAt Grace Pacific Corp, we are seeking a highly skilled and motivated Lead Customer Service Representative to join our team. As a key member of our sales and rental team, you will be responsible for generating revenues in Sales & Rentals for the GPRS Kona Branch.Key Responsibilities:Develop and implement sales...

  • Customer Service Representative

    2 weeks ago

    Kailua-Kona, Hawaii, United States Enterprise Mobility Inc Full time

    Job SummaryEnterprise Mobility Inc is seeking a highly skilled Customer Service Representative to join our team at the Kona Airport location. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring a smooth and efficient rental experience.Key ResponsibilitiesCustomer Service: Provide...

  • Customer Service Representative

    3 weeks ago

    Kailua-Kona, Hawaii, United States Enterprise Mobility Inc Full time

    Job SummaryEnterprise Mobility Inc is seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Kona Airport location. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring a smooth and efficient rental experience.Key...

  • Customer Service Representative

    2 weeks ago

    Kailua-Kona, Hawaii, United States The Sherwin-Williams Company Full time

    Job Summary:The Sherwin-Williams Company is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service, processing sales transactions, and ensuring high levels of customer satisfaction.Key Responsibilities:Customer...

  • Customer Service Representative

    2 weeks ago

    Kailua, Hawaii, United States Island Energy Services LLC Full time

    {"title": "Customer Service Representative", "content": "Job SummaryIsland Energy Services LLC is seeking a Customer Service Representative to join our team at IES Keolu Texaco. As a Customer Service Representative, you will be responsible for providing top-notch service to every customer, performing cash register functions, and maintaining a safe and clean...

  • Customer Service Representative

    2 weeks ago

    Kailua, Hawaii, United States Island Energy Services LLC Full time

    {"title": "Customer Service Representative", "content": "Job SummaryIsland Energy Services LLC is seeking a Customer Service Representative to join our team at our Aikahi Texaco location. As a Customer Service Representative, you will be responsible for providing top-notch service to every customer, performing cash register functions, and maintaining a safe...

  • Customer Service Representative

    6 days ago

    Kailua, Hawaii, United States Island Energy Services LLC Full time

    Job Title: Customer Service RepresentativeIsland Energy Services LLC is seeking a Customer Service Representative to join our team at IES Keolu Texaco. As a Customer Service Representative, you will be responsible for providing top-notch service to every customer, performing cash register functions, and maintaining a safe and clean work...

  • Customer Service Representative Overnight

    4 days ago

    Kailua, Hawaii, United States Island Energy Services LLC Full time

    Customer Service Representative OvernightIsland Energy Services LLC is seeking a Customer Service Representative to join our team in an overnight shift role. As a Customer Service Representative, you will be responsible for providing top-notch service to every customer, performing cash register functions, and maintaining a safe and clean work...

  • Customer Service Representative Overnight

    7 days ago

    Kailua, Hawaii, United States Island Energy Services LLC Full time

    Job Title: Customer Service Representative OvernightIsland Energy Services LLC is seeking a Customer Service Representative to join our team for the overnight shift. As a Customer Service Representative, you will be responsible for providing top-notch service to our customers, handling cash transactions, and maintaining a clean and safe work...

  • Customer Service Representative

    2 weeks ago

    Kailua-Kona, Hawaii, United States Kona Fish Company Full time

    Job DescriptionAloha, we are seeking a dedicated and results-driven professional to join our team at Kona Fish Company. Our company is built on a foundation of excellence and a commitment to delivering the highest-quality seafood products to our customers.Job SummaryThis in-house position is responsible for handling our company's house accounts to build...

  • Service Operations Support Representative

    2 weeks ago

    Kailua-Kona, Hawaii, United States Enterprise Holdings Full time

    Position Overview:Enterprise Holdings is seeking a dedicated Service Center Support Representative to join our team. This role is essential in providing comprehensive administrative assistance to our Maintenance facility, ensuring adherence to operational standards, processing invoices, managing parts and tire acquisitions, and overseeing shop work...

  • Customer Service Representative for Kona Airport Enterprise Rent-A-Car

    2 weeks ago

    Kailua-Kona, Hawaii, United States Enterprise Holdings Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Assistance Representative to join our team at the Kona Airport location. As a key member of our team, you will provide exceptional customer service, support internal and external customers, and contribute to the success of our business.Key ResponsibilitiesProvide high-level customer...

  • In-House Marketing Representative

    2 weeks ago

    Kailua-Kona, Hawaii, United States Wyndham Full time

    About the RoleWe are seeking a highly motivated and experienced In-House Marketing Representative to join our team at Wyndham Destinations. As a key member of our marketing team, you will be responsible for promoting our vacation ownership products and services to prospective and current owners.Key ResponsibilitiesBrand Ambassador: Serve as a positive and...

Patient Business Services Representative

4 months ago

KailuaKona, Hawaii, United States Navient Full time

Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company's services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at

Xtend offers competitive benefits including Medical/Dental/Vision, Generous Paid Time Off/9 Paid Holidays/Tuition Reimbursement/401k plan plus Employer Match/Professional Development/Employee Stock Purchase Plan

THIS POSITION WILL BE ON-SITE ON THE BIG ISLAND OF KONA, HAWAII.

Work Shift: Full time hours - 2nd Shift, either 2:15pm - 10:45pm or 2:45pm - 11:15pm

WORK MUST BE PERFORMED IN THE UNITED STATES.

The Patient Business Services Rep II-Access Registration is responsible for tasks relating to the completion of patient registration for hospital and/or physician services. The Patient Business Services Rep-Access Registration will be required to have flexibility to learning and comprehending complex hospital systems in order to communicate directly with patients, healthcare providers, physician offices and ensuring the information collection is complete and accurate. The Patient Business Services Rep-Access Registration will be responsible that their patient, payer and provider interactions are carried out according to company, client and federal guidelines.

JOB SUMMARY:

1. Access Registration Tasks.

Exceed productivity standards as outlined by business line

Complete patient registration (post clinical triage of patient) by obtain and verify health plan coverage

Accurately document patient demographics and health plan information

Support access registration, insurance verification and authorization functions

Contact physician offices and/or payers for follow-up on eligibility and authorizations and

Maintain quality scoring and accuracy on all accounts worked

Ability to work independently and make responsible decisions

Completes timely follow-up on assigned accounts to ensure no cash loss

Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals

Acts as a knowledge resource for team members

High level understanding of client host system functions

Clearly documents actions taken and next steps for account resolution in patient accounting system

2. Ensure all accounts are worked within client standards and Federal Regulations.

Work within federal, state regulations, department/division & all Compliance Policies

Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications

3. Maintain continuing education, training in industry career development.

Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.

Attend training sessions as directed by management and disseminate to colleagues

Integrate information obtained through training sessions and policy changes immediately into daily routine

MINIMUM REQUIREMENTS:

High school diploma

Minimum of 1 year of medical/physician office experience is required

Minimum of 1 year of basic computer skills to include MS Office apps: Outlook, Word, Excel

(A dditional equivalent education above the required minimum may substitute for the required level of experience)

PREFERRED QUALIFICATIONS:

Demonstrate knowledge of communication regulations relating to HIPAA and TCPA and other FCC requirements

Experience with Insurance payers (Medicare, Medicaid, Commercial, Workers Compensation) preferred

Remote working experience

Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality.

Proficient use of hospital registration and/or billing systems, and Microsoft Word and Excel software applications.

Ability to manage multiple tasks simultaneously and adjust to issues as needed in a dynamic work environment.

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.

Web Reference : AJF/
Posted Date : Wed, 01 May 2024
Please note, to apply for this position you will complete an application form on another website provided by or on behalf of Navient. Any external website and application process is not under the control or responsibility of JobServe - Hawaii Jobs