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Dental Patient Services Coordinator
2 months ago
We are seeking a highly organized and customer-focused Dental Patient Services Representative to join our team at Hawai'i Island Community Health Center. As a key member of our dental team, you will be responsible for providing exceptional patient care and administrative support to ensure a smooth and efficient patient experience.
Key Responsibilities- Greets patients and visitors, checks them in for scheduled and walk-in appointments, and updates patient records as needed.
- Schedules/reschedules/cancels/verifies new office appointments and return appointments, and processes patient encounters and missed appointments.
- Collects and updates patient data, including personal, health, and insurance information, and prepares patient charts for scheduled and walk-in appointments.
- Verifies insurance eligibility, collects payment from patients, and posts charges according to established procedures.
- Assists patients who are unable to pay for their visit and coordinates with the eligibility department.
- Provides general information to patients concerning functions of HICHC and answers the telephone and connects callers to the appropriate offices or individual staff.
- High School graduate or GED certificate.
- Six months to one-year related experience and/or training is required; OR any equivalent combination of experience, training and/or education.
- Basic knowledge of general office procedures, including filing, copying, and faxing.
- Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts.
- Ability to cope with and manage stressful situations, work on multiple tasks within established deadlines, and take the initiative to resolve patient concerns and problems.
The work environment is a dental clinic with possible exposure to airborne and bloodborne pathogens. The noise level is usually moderate, and work hours are 40 hours per week with overtime as needed.