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Customer Service Representative

2 months ago

KailuaKona, Hawaii, United States The Sherwin-Williams Company Full time

Job Summary:

The Sherwin-Williams Company is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service, processing sales transactions, and ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Customer Service:
    • Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
    • Ensure high levels of customer satisfaction through excellent sales service.
  • Sales and Transactions:
    • Process sales transactions accurately and consistently with policies and procedures.
    • Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
  • Delivery and Logistics:
    • Load, transport, and deliver items to customers in a safe and timely manner.
    • Assist with loading and unloading items from vehicles.
  • Store Maintenance:
    • Maintain the store vehicle and alert the supervisor to repair and servicing needs.

Requirements:

  • Must be at least 21 years of age.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must have a valid, unrestricted Driver's License.
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications:

  • Have at least a High School diploma or GED.
  • Have at least one (1) year experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint-related products.
  • Ability to read, write, comprehend, and communicate in more than one language.
  • Ability to read, write, comprehend, and communicate in Spanish.