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Account Coordinator

1 month ago

Charlotte, North Carolina, United States SouthEnd Exteriors Full time
For almost 20 years, SouthEnd Exteriors has been the leader in the Southeast when it comes to siding and roofing for home builders. We have 9 locations across North Carolina, South Carolina, Tennessee, and Georgia. Our motto is simple, DO THE RIGHT THING. We strive to provide an exceptional experience to our customers at every touch point.

As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.

Position Overview

The Account Coordinator assists with customer sales and provides support to Account Managers. This position provides sales support with a strategic focus on key customer accounts and typically works in an office environment.

Essential Job Duties
  • Provide support to Account Managers. Assist with sales presentations and make joint sales calls with sales representatives.
  • Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
  • Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
  • Prepare estimates; price material for quotes and orders; write order tickets.
  • Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
  • Communicate customer needs to scheduler and identify rush orders for expediting; communicate delivery dates to customer and logistics team.
  • Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
  • Maintain stock levels on the sales floor and in the stockroom.
  • Comply with Company's attendance policy by maintaining regular and predictable attendance.
  • Perform other duties as assigned by location management.


Knowledge, Skills & Abilities
  • Minimum education required - High School Diploma or GED.
  • Minimum experience required - 1 year in building material industry with basic knowledge of product and application
  • Special skills required - Ability to operate computer, calculator & cash register. Knowledge of building supplies, applications, related equipment, and/or construction industry. Good interpersonal and customer relations skills and excellent oral and written communication skills.
  • Physical demands include standing and walking for extended periods of time, bending or stooping, and occasionally lifting up to 50 pounds.


SouthEnd Exteriors , a Division of US LBM Holdings, LLC, is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.