Sales Manager

3 weeks ago

Oceanside, United States FutureStitch Full time

FutureStitch is a leading global textile and technology company. Known for making  

advanced performance socks, knit shoes, and sleeves, and better known for its large impact on industrial ecological progress and social change. FutureStitch is part of a new generation of companies addressing the needs of people and planet through better product, increased responsibility, and thoughtful ingenuity. 

 

We have been selected by New Balance to be their North American sock licensee and are  

looking for a talented Sales Manager to focus on our Specialty (Sport and Lifestyle) Channels. 


The Sales Manager will have two primary missions: selling to New Balance Sport Specialty and Lifestyle Accounts and working with both internal and external stakeholders to ensure FutureStitch is properly fulfilling wholesale sales orders for all accounts. You will work directly with cross functional teams such as sales account managers, accounting, credit, planning, fulfillment, and logistics to ensure customer service, revenue and profit objectives are achieved.  


This position reports directly to the Director of Business Development.


Key Characteristics: Entrepreneurial, accountable, tech-savvy, detail-oriented, customer-centric, strategic, analytical and passion for sales. 


Position Overview



I.)Direct Selling


  • Sales Strategy and Planning:
  • Develop and implement comprehensive New Balance sock wholesale sales strategies to meet business objectives.
  • Analyze market trends, competitors, and customer feedback to identify growth opportunities.
  • Account Management:
  • Build and maintain strong relationships with key wholesale accounts.
  • Negotiate contracts, terms, and conditions with wholesale partners.
  • Business Development:
  • Identify and target potential wholesale partners and markets.
  • Develop and execute strategies to acquire new wholesale accounts.
  • Attend industry trade shows, events, and exhibitions to network and promote the brand


II.) Sales Operations

  • Lead weekly sales operations planning process to report, analyze and prioritize available supply to best meet New Balance customer demands
  • Interface with fulfillment center, sales account managers, production, and logistics to ensure accurate and timely processing of customer orders
  • Collaborate with sales account managers to ensure wholesale order book is accurate, up to date, and free from anomalies
  • Analyze daily allocation flow to ensure alignment with customer order dates, customer requested ship dates, available inventory, and arriving product
  • Reconcile bookings reports, past cancel, hold for confirmation, credit hold, oversold, and bulk orders
  • Contribute to weekly shipment planning process to ensure wholesale orders and dollars are accurately forecasted
  • Monitor and troubleshoot EDI error logs and collaborate with sales account managers, IT and EDI managed services to resolve issues
  • Assist the fulfillment team and 3PL warehouse in outbound vendor compliance, vendor guideline setup and approval
  • Assist the fulfillment and credit teams in chargeback root cause, corrective and preventative action plans
  • Collaborate with fulfillment and 3PL warehouse daily to track execution order cycle from drop to ship
  • Influence cross functional teams to improve efficiency across the wholesale supply chain


Objectives:


Q3 2024

  • New employee onboarding
  • Learn how FS and NB work; learn the line, our calendar, our processes, etc.
  • Sales Operations: We are taking on a very large global brand as the sock licensee. In Q3 2024, work closely with the team to successfully manage the vendor onboarding for 5-10 national key accounts. 
  • Direct Selling: Deep dive field accounts and develop sales plan for Fall 2025 and beyond and present to leadership


Q4 2024

  • Sales Operations: The focus for Q4 2024 will be creating the systems, structure, reports, processes, etc., to successfully manage the wholesale operations function long-term.
  • Direct Selling: Sell-in Fall 2025 Futures with key Field Accounts; contribute to F25 buy; Oversee the implementation and roll out of B2B sales portal for “smaller” accounts


Q1 2025

  • Sales Operations: We will be shipping key accounts for Q1 2025. Focus for the season will be the successful fulfillment of all first orders to accounts.
  • Direct Selling: Hit the road and get to know the “key” field accounts


Q2 2025

  • By Q2 2025, we will be in business with sell in and sell through at key accounts. The role will continue to involve setting up more accounts, successfully servicing existing accounts, and working-cross functionally on all aspects of service to our accounts.
  • Sales Operations: We are taking on a very large global brand as the sock licensee. In Q3 2024, work closely with the team to successfully manage the vendor onboarding for 5-10 national key accounts.
  • Direct Selling: Sell Futures for S26, sell a/o for Fall 2025

 

Qualifications:

·     Bachelor’s degree operations or related field, or equivalent experience

·     5+ years order management, customer service and or order fulfillment experience

·     Advanced Excel skills and working knowledge of google Docs / MS Office

·     SAP system experience or equivalent ERP with emphasis on sales order processing and execution

·     Demonstrated ability to collaborate, present and communicate effectively to senior management, peers, and team members

·     Working knowledge of Electronic Data Interchange (EDI)

·     A curious, collaborative, and data driven problem solver



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