Current jobs related to Technical Support Specialist - Buffalo Grove - Phaxis


  • Buffalo, New York, United States Worldwide TechServices Full time

    The Technical Support Specialist plays a crucial role in delivering technical assistance and repair solutions for a range of technology products utilized in user environments. This position involves diagnosing and fixing issues related to computers, laptops, tablets, and printers. The specialist will also engage in IMAC (Install, Move, Add, Change)...


  • Buffalo, New York, United States Worldwide TechServices Full time

    The Technical Support Specialist plays a crucial role in delivering technical assistance and repair solutions for a variety of technology products utilized in user environments. This position involves diagnosing and fixing issues related to computers, laptops, tablets, and printers. The specialist will also engage in IMAC (Install, Move, Add, Change)...


  • Buffalo, United States Tesla Full time

    Powerwall Technical Support is a customer-facing support team that offers product education and technical solutions to customers and Installers in need. Responsibilities will include taking inbound inquiries from customers, providing accurate information, understanding complex issues and working with our customers on resolving their issues. This team is the...


  • Buffalo, United States Tesla Full time

    Powerwall Technical Support is a customer-facing support team that offers product education and technical solutions to customers and Installers in need. Responsibilities will include taking inbound inquiries from customers, providing accurate information, understanding complex issues and working with our customers on resolving their issues. This team is the...


  • Downers Grove, Illinois, United States Forhyre Full time

    Position OverviewWe are seeking a Technical Support Specialist to deliver exceptional technical support to our clientele. Your role will involve assisting with the installation, enhancement, and troubleshooting of both hardware and software systems.If you possess a strong technical background and have a passion for assisting end users, we would be interested...


  • Buffalo, New York, United States Worldwide TechServices Full time

    The IT Service Technician plays a crucial role in delivering technical assistance and repair solutions for a range of technology products utilized in user environments. This position involves diagnosing and fixing issues related to computers, laptops, tablets, and printers. The technician will also engage in IMAC (Install, Move, Add, Change) operations and...


  • Buffalo, New York, United States Buffalo Biodiesel, Inc. Full time

    Join Buffalo Biodiesel Inc. as a dedicated IT Support SpecialistBuffalo Biodiesel Inc. is on the lookout for a full-time IT Support Specialist to enhance our team. This role involves configuring and maintaining hardware, installing desktop applications, and providing user assistance.Key Qualifications:Experience in setting up PC and MAC hardware.A minimum of...


  • Buffalo, United States Tesla Full time

    What to ExpectPowerwall Technical Support is a customer-facing support team that offers product education and technical solutions to customers and Installers in need. Responsibilities will include taking inbound inquiries from customers, providing accurate information, understanding complex issues and working with our customers on resolving their issues....


  • Elk Grove Village, Illinois, United States Technical People Full time

    Bilingual Customer Support Specialist Our organization is seeking a Bilingual Customer Support Specialist fluent in German. Key Responsibilities of the Bilingual Customer Support Specialist Engage with clients and vendors in both English and German languages.Employ Microsoft Office applications, including Word and Excel, as necessary.Act as an internal...

  • IT Support Specialist

    39 minutes ago


    Buffalo, New York, United States Power Drives Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented IT Support Specialist to join our team at Power Drives. As an IT Support Specialist, you will be responsible for providing top-notch technical assistance to our end-user community, ensuring seamless IT operations and exceptional customer service.Key ResponsibilitiesTechnical Support: Assist with...


  • Downers Grove, Illinois, United States Forhyre Full time

    Position OverviewWe are seeking a Desktop Support Engineer to deliver technical support to our clientele. Your role will involve assisting with the installation, upgrading, and troubleshooting of both hardware and software systems.If you possess a strong technical background and enjoy aiding end users, we would like to connect with you. Success in this...


  • Downers Grove, Illinois, United States Forhyre Full time

    Position OverviewWe are seeking a Desktop Support Engineer to deliver exceptional technical support to our clientele. Your role will involve assisting with the installation, upgrading, and troubleshooting of both hardware and software systems.If you possess a strong technical background and enjoy aiding end users, we would like to connect with you. Success...


  • Buffalo Grove, United States Addison Group Full time

    Job DescriptionJob DescriptionJob Title: Sales Support SpecialistLocation: Buffalo Grove, ILIndustry: DistributionPay: $65,000 per yearAbout Our Client:Addison Group is recruiting on behalf of our client, a dynamic company in the distribution industry based in Buffalo Grove, IL. Our client values teamwork, innovation, and dedication and is looking for a...


  • Buffalo Grove, United States Addison Group Full time

    Job DescriptionJob DescriptionJob Title: Sales Support SpecialistLocation: Buffalo Grove, ILIndustry: DistributionPay: $65,000 per yearAbout Our Client:Addison Group is recruiting on behalf of our client, a dynamic company in the distribution industry based in Buffalo Grove, IL. Our client values teamwork, innovation, and dedication and is looking for a...


  • Buffalo, New York, United States Prizm Document & Technology Solutions Full time

    Position Overview:We are seeking a skilled IT support specialist to deliver exceptional assistance to our organization. Your role will be crucial in ensuring that any technical challenges are addressed promptly, allowing our operations to function seamlessly. Key Responsibilities:Set up and configure new technology, including software, applications,...


  • Buffalo, New York, United States Prizm Document & Technology Solutions Full time

    Position Overview:We are seeking a knowledgeable IT support specialist to deliver exceptional assistance to our organization. Your role will be crucial in ensuring that any technical challenges are addressed promptly, enabling seamless operations. Key Responsibilities:Set up and configure new technology, including software applications, computer hardware,...


  • Buffalo, New York, United States Prizm Document & Technology Solutions Full time

    Position OverviewWe are seeking a knowledgeable IT support specialist to deliver exceptional assistance to our organization. Your role will be crucial in ensuring that all technical challenges are addressed promptly, enabling seamless operations.This position is ideal for a proactive problem-solver who enjoys assisting others and is committed to delivering...


  • Buffalo, New York, United States Prizm Document & Technology Solutions Full time

    Position OverviewWe are seeking a knowledgeable IT support specialist to deliver exceptional assistance to our team. Your role will be crucial in ensuring that any technical challenges are addressed promptly, allowing our operations to function seamlessly.This position is ideal for a proactive problem-solver who enjoys assisting others and takes pride in...


  • Buffalo, New York, United States Prizm Document & Technology Solutions Full time

    Position Overview:We are seeking a knowledgeable IT support specialist to deliver exceptional assistance to our team. Your role will be crucial in ensuring that any technical challenges are addressed promptly, allowing our operations to function seamlessly. Opportunity:This position is ideal for a proactive problem-solver who enjoys aiding others and takes...


  • Buffalo, New York, United States Prizm Document & Technology Solutions Full time

    Job OverviewWe are seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our organization. In this role, you will ensure that all technological challenges are addressed promptly, enabling seamless operations across the board. This position is ideal for a proactive problem-solver who is passionate about helping others and...

Technical Support Specialist

2 months ago


Buffalo Grove, United States Phaxis Full time

Overview


As the first point of contact, the Client Relations Tech Specialist is to provide phone and email support to customers. As a result of the Client Relations Tech Specialist's superior emotional intelligence skills, they will be able to deescalate tense situations and build a relationship with our customers. The Client Relations Tech specialist should be able to provide level 1 technical trouble shooting and possess project management skills.


Responsibilities


  • Provide phone and email support to customers
  • Create Service tickets
  • Manage customers service tickets to completion
  • Provide customer service
  • Relationship development
  • Soft selling
  • Scheduling preventative maintenance (PM)
  • Placing orders for Consumables for customers
  • Deescalating tense situations
  • Communicate information across departments
  • Be knowledgeable about current company policies, procedures, and directives
  • Continues improvement towards what the company does to support the business and success of internal and external customers

Qualifications

  • Initiative
  • Microsoft Applications (MS Office, Excel, PowerPoint, and Outlook)
  • Proficiency in ERP system Netsuite Oracle
  • Problem Solving/Analysis
  • Technical Capacity
  • Organizational Skills
  • Communication Proficiency
  • Ability to retain large amounts of information
  • Project Management
  • Ability to multitask
  • Positive attitude and approach to the job responsibilities

Education And Experience

  • Highschool diploma, or equivalent experience
  • 2+ years of customer service experience