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Fall 2024 Guest Services Internship

2 months ago

Knoxville, United States Altar'd State Full time

Who Are We?

Altar’d State is a rapidly growing women’s fashion brand with 150+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.


Our Mission

"Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.


The Role

We are seeking a motivated and enthusiastic Guest Services Intern to join our team for the Fall. The Guest Services Intern will assist the team in various tasks related to training, workforce planning, and Guest Services operations. To excel in this position, you must possess exceptional communication skills, outstanding problem-solving abilities, and be detail-oriented, analytical, and highly organized. A deep commitment to world-class guest service and operational standards are essential for success in this role.


Primary Responsibilities

● Develop and implement an electronic training program for all new hires in Guest Services.

● Oversee system configurations, troubleshoot technical issues, and ensure the smooth functioning of customer service tools and platforms.

● Provide guidance, training, and coaching to team members to enhance their skills and performance in customer service delivery.

● Execute any additional duties or projects assigned by supervisors or management to support departmental goals and initiatives.


Required Qualifications

● Currently pursuing a degree in Business and in your junior/senior year.

● Strong communication skills, both written and verbal.

● Detail-oriented with strong organizational skills.

● Ability to work effectively in a team environment.

● Proficient in Google Workspace applications.