Hotel Guest Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Embassy Suites by Hilton Knoxville Downtown. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Greet guests and process check-in and check-out procedures with a smile
- Manage cash and credit card transactions with accuracy and attention to detail
- Update room status and balance departmental reports with precision
- Respond promptly to guest inquiries and resolve any issues that may arise
- Provide information on hotel amenities and services, and offer recommendations to enhance the guest experience
- Work collaboratively with other departments to ensure seamless service delivery
- High school diploma or equivalent required
- One year of hospitality experience preferred, with a focus on customer service
- Ability to work a variety of shifts, including evenings, weekends, and holidays
- Excellent communication and problem-solving skills
- Knowledge of hotel operations and procedures
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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