Hotel Guest Service Representative

2 weeks ago


Knoxville, Tennessee, United States Embassy Suites by Hilton Knoxville Downtown Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Embassy Suites by Hilton Knoxville Downtown. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Greet guests and process check-in and check-out procedures with a smile
  • Manage cash and credit card transactions with accuracy and attention to detail
  • Update room status and balance departmental reports with precision
  • Respond promptly to guest inquiries and resolve any issues that may arise
  • Provide information on hotel amenities and services, and offer recommendations to enhance the guest experience
  • Work collaboratively with other departments to ensure seamless service delivery
Requirements
  • High school diploma or equivalent required
  • One year of hospitality experience preferred, with a focus on customer service
  • Ability to work a variety of shifts, including evenings, weekends, and holidays
  • Excellent communication and problem-solving skills
  • Knowledge of hotel operations and procedures
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



  • Knoxville, Tennessee, United States Kana Hotel Group Full time

    Primary ResponsibilitiesWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Kana Hotel Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.Key Responsibilities:Greet...


  • Knoxville, Tennessee, United States PrideStaff Full time

    Job SummaryPrideStaff is seeking a highly skilled Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience.ResponsibilitiesReconcile cash drawers and maintain accurate recordsMonitor room availability...


  • Knoxville, Tennessee, United States Kana Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Kana Hotel Group. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest ServicesGreet and check-in...


  • Knoxville, Tennessee, United States Gibson Hotel Management Full time

    Job DescriptionGibson Hotel Management, Inc. is a leading hotel management, investment, and hotel development company based in Knoxville, Tennessee. We pride ourselves on our track record of success and our commitment to integrity, experience, and discipline. We are seeking a highly skilled and experienced General Manager to lead our team to...


  • Knoxville, Tennessee, United States Schulte Companies Full time

    Guest Service Representative Role at Schulte CompaniesWe are seeking a skilled Guest Service Representative to join our team at Schulte Companies. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests.Key Responsibilities:Greet and welcome guests, ensuring a warm and inviting atmosphereHandle...


  • Knoxville, Tennessee, United States Disability Solutions Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, ensuring a seamless shopping experience, and driving sales growth.Key ResponsibilitiesProvide outstanding customer service,...


  • Knoxville, Tennessee, United States PrideStaff Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at PrideStaff. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.Responsibilities:Reconcile cash drawers and...


  • Knoxville, Tennessee, United States Target Full time

    About TargetAs a Fortune 50 company with over 400,000 team members worldwide, Target is a leading retailer in the United States. Our mission is to make shopping easy and enjoyable for our guests, while also providing a positive and inclusive work environment for our team members.Job SummaryWe are seeking a Guest Advocate to join our team at Target. As a...

  • Hotel Housekeeper

    2 weeks ago


    Knoxville, Tennessee, United States Crowne Plaza Knoxville Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Hotel Housekeeper to join our team at Crowne Plaza Knoxville. As a Hotel Housekeeper, you will be responsible for ensuring the cleanliness and maintenance of our hotel rooms and public areas.ResponsibilitiesClean and maintain hotel rooms, including making beds, restocking supplies, and cleaning...


  • Knoxville, Tennessee, United States Drury Hotels Full time

    Unlock Your Potential at Drury HotelsAs a Guest Service Agent, you will be the face of our hotel, providing exceptional service to our guests and ensuring their stay is nothing short of amazing. You will be responsible for checking guests in and out, promoting our company programs, and maintaining guest records. Your attention to detail and ability to...


  • Knoxville, Tennessee, United States Kana Hotel Group Full time

    About Kana Hotel GroupKana Hotel Group is a leading hospitality company that strives to deliver exceptional service and value to its guests.Job SummaryWe are seeking a highly motivated and experienced Assistant General Manager to join our team. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our hotel and...


  • Knoxville, Tennessee, United States StepStone Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a skilled Front Desk Agent to join our team at StepStone Hospitality.Key Responsibilities:Register and assign rooms to guests.Issue room keys and provide instructions to guests.Sort and track incoming mail and messages.Transmit and receive messages using various communication channels.Answer guest inquiries...


  • Knoxville, Tennessee, United States MMI Hospitality Group Full time

    Front Desk Agent OpportunityWe are seeking a skilled Front Desk Agent to provide exceptional service to our guests at Cambria Hotel Fort Mill. As a key member of our team, you will be responsible for ensuring a positive experience for our guests throughout their stay.Key Responsibilities:Provide warm and welcoming service to guests upon check-in and...


  • Knoxville, Tennessee, United States Crowne Plaza Knoxville Full time

    Hotel Cleaning Specialist At Crowne Plaza Knoxville, we're seeking a skilled Hotel Cleaning Specialist to join our housekeeping team. As a key member of our staff, you'll be responsible for ensuring our hotel rooms are clean and tidy for our guests. Responsibilities • Provide exceptional customer service to our guests • Clean and maintain guest...

  • Hotel Cook

    2 weeks ago


    Knoxville, Tennessee, United States Embassy Suites by Hilton Knoxville Downtown Full time

    Job OpportunityEmbassy Suites by Hilton Knoxville Downtown is seeking a skilled and experienced Hotel Cook to join our culinary team. This individual will be responsible for preparing and cooking high-quality meals for our guests, while ensuring efficient food service in our hotel restaurant.Key ResponsibilitiesPrepare and cook a variety of dishes using...

  • Hotel Night Auditor

    3 weeks ago


    Knoxville, Tennessee, United States McKibbon Hospitality Full time

    Night Auditor Job SummaryWe are seeking a skilled Night Auditor to join our team at McKibbon Hospitality. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our hotel.Main Responsibilities:Anticipate and respond to guests' needs in a timely and professional manner.Maintain positive guest relations at all times, ensuring a...


  • Knoxville, Tennessee, United States Crowne Plaza Knoxville Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Housekeeping Team Member to join our team at Crowne Plaza Knoxville. As a Housekeeping Team Member, you will be responsible for ensuring the cleanliness and comfort of our hotel rooms and public areas.Key ResponsibilitiesPerform daily cleaning duties, including making beds, removing trash,...

  • Hotel Cook

    2 weeks ago


    Knoxville, Tennessee, United States Embassy Suites KnoxvilleWest, TN Full time

    {"title": "Job Description", "content": "Job OverviewKana Hotel Group is a leading hospitality company that values its employees and strives to create a positive work environment. As a Hotel Cook, you will play a crucial role in delivering exceptional dining experiences to our guests.ResponsibilitiesPrepare and cook food to the highest standards, using...


  • Knoxville, Tennessee, United States Embassy Suites Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Maintenance Technician to join our team at Embassy Suites. As a Maintenance Technician, you will be responsible for ensuring the smooth operation of our hotel's facilities and equipment.Key ResponsibilitiesConduct routine maintenance and repairs on hotel equipment and facilitiesInspect and...


  • Knoxville, Tennessee, United States Best Western Plus Cedar Bluff Full time

    Hotel Maintenance Expert/Facilities Director Job DescriptionJob Summary: We are seeking a highly skilled Hotel Maintenance Expert/Facilities Director to join our team at Best Western Plus Cedar Bluff. As a key member of our maintenance team, you will be responsible for ensuring the physical structure of our hotel and furnishings are well-maintained and...