Guest Service Representative

4 months ago


Knoxville, United States PrideStaff Full time

West Knoxville company is seeking an experienced full time Guest Service Representative
Pay: $15.00-$17.00 DOE. Benefits: Medical, Dental, Vision
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Responsibilities:
? Reconcile the cash drawer before and after shift by counting bank and printing cashier shift report
? Check house count to determine the rooms available for the day/monitor sellable rooms and release as needed.
? Answer phone within 3 rings with a professional tone and manner
? Pre-blocks arrivals with special requests and for groups as required on shift
? Check expected departures; clears checkouts or extends stays after check out time
? Obtain a form of payment for all incoming reservations
? Obtain the required incidental hold on all guest rooms
? Ensure guest registration card has vehicle information
? Stay visible to all guests
? Utilize Canary authorization to maintain compliance with credit card security requirements
? Update Clean me next as needed for stayovers/ unexpected checkouts
? Ensure all rooms are physically inspected before marking rooms inspected or checking a guest in
? Monitor and respond to guests via Akia, report any issues to management
? Monitor front desk email and print items
? Stay up to date on CLC trainings and Member web trainings
? Check all CLC guests out in a timely manner
? Respond promptly to any guest's inquiries or complaints
? Show personal control in front of guests by maintaining positive attitude
? Treat all coworkers and guests with respect at all time
? Document any guest accidents by completing the accident report form
? Complete the maintenance log on Clean Me Next whenever a complaint is reported
? Responsible for general cleaning of the lobby, coffee station and lobby restrooms
? Assist with breakfast as required depending on the shift/Night Audit generally preps
? Other duties as assigned

Education/Experience:
? High School diploma or GED preferred
? Customer service experience required
? Experience handling cash
? Attention to detail
? Knowledge of the hotel layout, all amenities offered, and all procedures
? Knowledge of local geographic area knowledge, area businesses, services, major highway/street information, and community events and attractions.

Compensation / Pay Rate (Up to): $15.00 - $17.00 Per Hour



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