Hotel Guest Services Representative

2 weeks ago


Knoxville, Tennessee, United States PrideStaff Full time
Job Summary

PrideStaff is seeking a highly skilled Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience.

Responsibilities
  • Reconcile cash drawers and maintain accurate records
  • Monitor room availability and manage guest check-ins and check-outs
  • Answer phone calls and respond to guest inquiries in a professional and courteous manner
  • Pre-block rooms and prepare for guest arrivals
  • Process guest payments and maintain accurate records
  • Ensure guest registration cards are complete and accurate
  • Stay visible and approachable to guests at all times
  • Utilize technology to maintain compliance with credit card security requirements
  • Update guest information and maintain accurate records
  • Monitor and respond to guest feedback and concerns
  • Stay up-to-date on company trainings and policies
Requirements
  • High school diploma or equivalent required
  • Customer service experience preferred
  • Ability to work in a fast-paced environment
  • Strong communication and problem-solving skills
  • Attention to detail and ability to multitask

PrideStaff is committed to providing a supportive and inclusive work environment. We offer competitive pay, benefits, and opportunities for career growth and development.



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