Help Desk Support Technician

1 week ago


Burbank, United States Stability Technology Full time

We are seeking a highly motivated and experienced on-site Help Desk Support Technician to join our team. The successful candidate will be responsible for providing technical support to users on a variety of issues related to desktop hardware, software, and peripherals.



Responsibilities:

  • Troubleshoot and resolve hardware and software issues on desktop computers
  • Conduct onboarding and offboarding
  • Install and configure computer systems, peripherals, and software
  • Maintain inventory of hardware and software assets
  • Provide end-user training and support
  • Communicate effectively with employees to identify and resolve technical issues
  • Document technical issues and resolutions in a ticketing system
  • Conduct password resets


Requirements:

  • 1-2+ years of experience in desktop support/help desk support
  • Strong knowledge in supporting and troubleshooting Windows and Mac operating systems
  • Experience with hardware troubleshooting and repair
  • Strong communication and customer service skills
  • Ability to work independently and in a team environment
  • A+ Certification is a plus


Skills:

  • Strong troubleshooting and problem-solving abilities
  • Excellent communication and customer service skills
  • Knowledge of networking and remote support tools
  • Experience with Microsoft Admin Center, Microsoft 365, Active Directory, Azure AD
  • Experience with enterprise software deployment tools such as Intune, SCCM, and JAMF Casper
  • Experience with using ITSM Ticketing System: ServiceNow



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