POS/Warehouse Support Specialist-Tier III
2 months ago
*This role is not a desk job role. You will be walking around the Studio Lot to warehouse/POS system sites to troubleshoot and provide technical support. *
Qualifications and Experience
• Minimum 5 years of experience: You bring extensive knowledge of retail POS and warehousing systems.
• Retail POS / Warehousing experience: You're well-versed in the intricacies of retail hardware, including printers, label printers, handheld terminals (HHTs), and POS units.
• Fast-paced environment: You thrive in a dynamic setting and can adapt quickly to changing requirements.
• Problem-solving skills: You're a creative thinker who takes initiative to resolve issues efficiently.
• Team player: You seamlessly integrate into a collaborative support team.
Nice-to-Haves
While not essential, the following qualifications would be advantageous:
• Finance / Integrations Experience: Familiarity with financial systems or integrations.
Responsibilities
1. Installation and Configuration:
• Install software and hardware at client sites, ensuring proper setup and connectivity.
• Configure and test hardware and software components.
2. Client Support:
• Provide telephone, remote, and on-site support to clients, resolving issues promptly.
• Be prepared to work at the Warner Brothers Studio lot—this role isn't desk-bound
3. Technical Knowledge:
• Stay up-to-date with our suite of hardware and software product lines.
4. Client Training:
• Train clients on software and hardware usage, as well as troubleshooting techniques.
Skills:
office 365, Troubleshooting, Support, finance, integration
Top Skills Details:
office 365,Troubleshooting,Support
Additional Skills & Qualifications:
Requirements
• Technical Expertise:
• Proficiency in Microsoft Office, various Windows operating systems, and networking.
• Availability:
• M-F 8 hours-Flexible schedule. Needs to be able to work between 7am-6pm. Hours/schedule may change due to supporting teams in the UK and New York Teams
• Willingness to work evenings and weekends as part of an "emergency" on-call troubleshooting/support.
• Communication Skills:
• Strong written and oral communication abilities.
• Task Management:
• Ability to manage and prioritize tasks both in the office and in the field.
• Transportation:
• Industry Experience:
• Preferably experienced in the Retail & Warehouse POS industry.
• Configuration and Support:
• Experience in configuring, installing, training, and supporting hardware or software products.
Experience Level:
Intermediate Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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