Desktop Support Technician

6 days ago


Bowling Green, United States TekWissen ® Full time

Job Title: Desktop Support Technician

Location: 385 Southwood Ct, Bowling Green, KY 42101

Job Duration: 12 months

Pay Rate: $25.00 - $28.78/hr.

Job Type: Onsite


Notes:

  • This is a 12 months contract position on W2 with possible extension and contract to hire.
  • This is 100% onsite role at client work location.

Description:

  • As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining computer-related products which may include but are not limited to desktop and laptop computers, printers, standard software, and networking devices (smart hands).
  • When in support of ITO engagements, you will be recognized as desk side support specialist.
  • You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers.
  • You may function as a team or on-site leader as necessary.
  • You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities:

  • May function as team or site leader providing direction to other technicians
  • May support networking products via smart hands
  • May have project management responsibilities for smaller projects
  • Possesses other, high skilled, specialized technical skills
  • Provides support for software and hardware support for desktops, laptops and servers (smart hands)
  • Installs and maintains PCs and associated software and peripherals
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs and client approved applications
  • Provides follow-up on problems or escalation
  • Maintains a high degree of professionalism in actions, demeanor and dress
  • Ensures customer satisfaction throughout the service delivery transaction
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
  • Understands scope of work for client and performs only tasks that are within scope; out of scope tasks would be escalated to CDE, CSM or SDC.



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