Field Technician

6 days ago


Bowling Green, United States ThreePDS Inc. Full time

Responsibilities:

Minimum Experience:

4 years (must be reflected on resume)

Responsibilities:

  • Function as a team or site leader providing direction to other technicians.
  • Support networking products via smart hands.
  • Manage smaller projects with project management responsibilities.
  • Utilize high-skilled, specialized technical skills.
  • Provide support for software and hardware for desktops, laptops, and servers (smart hands).
  • Install and maintain PCs, associated software, and peripherals.
  • Perform installs, moves, adds, and changes as required.
  • Test and certify PCs and client-approved applications.
  • Provide follow-up on problems or escalate as necessary.
  • Maintain a high degree of professionalism in actions, demeanor, and dress.
  • Ensure customer satisfaction throughout the service delivery transaction.
  • Meet client-specific Service Level Agreements and update incident and request tickets accordingly within the ticketing system.
  • Understand the scope of work for clients and perform only tasks that are within scope; escalate out-of-scope tasks to CDE, CSM, or SDC.
  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions



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