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Desktop Support Specialist

2 months ago

Bowling Green, Kentucky, United States Select Source International Full time
Job Overview

As a Desktop Support Specialist at Select Source International, you will play a critical role in ensuring the smooth operation of our clients' computer systems.

Key Responsibilities:

  • Install, diagnose, service, and maintain computer-related products, including desktops, laptops, printers, standard software, and networking devices.
  • Provide technical support to customers in solving technical problems that occur during the installation or operation of company-supported products.
  • Function as a team leader, providing direction to other technicians as needed.
  • Support networking products via smart hands and have project management responsibilities for smaller projects.
  • Perform installs, moves, adds, and changes as required, and test and certify PCs and client-approved applications.
  • Ensure customer satisfaction throughout the service delivery transaction and meet client-specific Service Level Agreements.

Requirements:

  • Highly skilled and specialized technical skills.
  • Ability to work independently and as part of a team.
  • Excellent communication and problem-solving skills.

About Select Source International:

Select Source International is a leading IT, Health Care, and Engineering Services consulting firm with a proven track record of delivering exceptional services to clients across various industries.