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Technical Support Specialist
2 months ago
We are seeking a highly motivated Technical Support Specialist to join our team and provide exceptional support to our users. In this role, you will be the first line of defense for resolving a wide range of technical issues, ensuring user productivity and satisfaction.
Responsibilities:
- Troubleshoot and resolve user account issues in Active Directory, including password resets, permission management, and account lockouts.
- Configure and manage Local Area Network (LAN) and Wide Area Network (WAN) devices, ensuring optimal network performance and connectivity.
- Provide technical support for Microsoft Office 365 products, including Exchange Online, SharePoint Online, and Teams.
- Diagnose and resolve technical problems related to desktops, laptops, and peripherals.
- Document technical issues and solutions for future reference.
- Escalate complex issues to senior technicians when necessary.
- Maintain a positive and professional demeanor while providing excellent customer service.
- Stay up-to-date on the latest technologies and best practices.
Qualifications:
- Minimum 1-2 years of experience in a technical support role.
- Strong understanding of Active Directory and user account management.
- Experience configuring and troubleshooting LAN and WAN devices.
- Proficient in Microsoft Office 365 products and services.
- Excellent troubleshooting and problem-solving skills.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
- A commitment to providing exceptional customer service.
Preferred Qualifications:
- A+ or equivalent certification.
- Experience with network monitoring tools.
- Experience scripting with PowerShell or similar scripting languages.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and dynamic environment.
- Gain valuable experience with the latest technologies.
- Be part of a supportive and collaborative team.