Technical Support Specialist

2 months ago

Woodcliff Lake, New Jersey, United States Colonial Surety Company Full time

IT Support Specialist - Local Candidates Only

Company Overview

Colonial Surety Company is a reputable insurance provider, authorized to operate in all states, recognized by the U.S. Treasury as an approved surety, and rated "A Excellent" by A.M. Best Company. Our innovative digital platform has recently broadened to encompass essential liability coverages tailored for small and mid-sized enterprises.

Established in 1930, we leverage our extensive experience—coupled with cutting-edge technology—to offer busy individuals and businesses seamless, affordable, and digital access to an expanding array of bond and insurance solutions. We have an ambitious vision for impact and growth and welcome a diverse range of motivated achievers to come, learn, work, create, grow, and succeed with Colonial.

Position Overview

Utilize your technical expertise to assist all departments within the organization in maximizing productivity as we pursue our ambitious objectives. The IT Support Specialist is a proficient tech professional who enjoys collaborating with colleagues to resolve issues. This role presents an excellent opportunity to apply technical skills, troubleshoot, and swiftly resolve challenges while proactively implementing enhancements that boost productivity and ensure smooth operations for everyone.

Key Responsibilities

  • Deliver friendly, front-line support to internal staff.
  • Promptly monitor and respond to requests received via in-person interactions, email, ticketing systems, and phone calls, ensuring issues are resolved effectively.
  • Assist in onboarding new employees by providing guidance on IT tools and processes as necessary.
  • Collaborate with IT leadership on emerging projects and work across the organization to troubleshoot and resolve technical problems.
  • Document and update technical procedures as required.
  • Ensure systems are secure against cybersecurity threats.
  • Track issues, research best practices, and recommend projects to enhance systems and operations.

Qualifications and Skills

  • 5+ years of relevant work experience with a commitment to continuous learning and collaboration.
  • Exceptional interpersonal skills, both in person and over the phone.
  • Ability to adapt smoothly to changing work environments, processes, and procedures.
  • Strong verbal and written communication abilities.
  • Proficient in diagnosing and resolving technical issues.
  • Solid understanding of firewalls, switches, Windows servers, web servers, and Active Directory.
  • Comprehensive knowledge of VoIP systems, computer hardware, software deployment, and other technology products, with the capacity to support staff utilization.
  • Up-to-date knowledge of Windows Operating Systems and Office Suites.
  • Familiarity with essential information security principles and best practices.
  • Organized and dependable, with a self-starter attitude and practical execution skills.
  • A dynamic, optimistic, and collaborative team player.

Compensation and Benefits

Colonial Surety offers:

  • A competitive starting salary based on experience, with opportunities for annual bonuses and salary increases based on performance.
  • Career advancement opportunities. We value innovative thinking linked to practical, collaborative execution within a structured and growth-oriented environment.
  • Ongoing mentorship from senior staff and opportunities to attend industry seminars and workshops.
  • Comprehensive Major Medical, Dental, Vision, and Life Insurance plans available from the first day of employment.
  • Paid holidays and vacation time, which begins in the first year of employment and increases with tenure.
  • A modern, professional office environment with a structured workday and business attire expectations.
  • A collegial and positive workplace atmosphere, fostering camaraderie and supporting both individual and collective success.

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