Technical Support Specialist

2 months ago

Woodcliff Lake, New Jersey, United States Colonial Surety Company Full time

IT Support Specialist

Company Overview

Colonial Surety Company is a licensed insurance provider operating nationwide, recognized by the U.S. Treasury as an approved surety, and holds an "A Excellent" rating from A.M. Best Company. Our innovative digital platform has recently broadened to include essential liability coverages tailored for small and mid-sized enterprises.

Established in 1930, we leverage our extensive experience alongside cutting-edge technology to offer busy individuals and businesses straightforward, affordable, and digital access to a diverse range of bond and insurance products. We are driven by an ambitious vision for impact and growth, welcoming a diverse array of motivated achievers to learn, collaborate, innovate, and succeed with Colonial.

Position Overview

Utilize your technical expertise to enhance productivity across the organization as we pursue our ambitious objectives. The IT Support Specialist is a proficient technician who enjoys collaborating with colleagues to resolve challenges. This role presents an excellent opportunity to apply your technical skills, troubleshoot issues efficiently, and proactively implement enhancements that boost productivity and ensure seamless workdays for all.

Key Responsibilities

  • Deliver friendly, front-line assistance to in-house personnel.
  • Promptly monitor and respond to requests received via in-person interactions, email, tickets, and phone calls, ensuring issues are resolved effectively.
  • Facilitate onboarding for new employees—providing guidance on IT tools and processes as necessary.
  • Collaborate with IT leadership on emerging projects and assist in troubleshooting across the organization.
  • Draft and update technical documentation as required.
  • Ensure systems are safeguarded against cybersecurity threats.
  • Track issues, research best practices, and recommend projects to enhance systems and operations.

Qualifications and Skills

  • 5+ years of relevant work experience with a commitment to continuous learning and collaboration.
  • Exceptional interpersonal skills, both in person and over the phone.
  • Ability to adapt smoothly to changing work environments, processes, and procedures.
  • Strong verbal and written communication abilities.
  • Proficient in diagnosing and resolving technical issues.
  • Solid understanding of firewalls, switches, Windows servers, web servers, and Active Directory.
  • Familiarity with VoIP phones, computer systems, software deployment, and other technology products, with the ability to support staff utilization.
  • Knowledgeable about Windows Operating Systems and Office Suites.
  • Understanding of essential information security principles and best practices.
  • Organized and dependable, with a self-motivated mindset and practical execution skills.
  • An energetic, optimistic, and collaborative team player.

Compensation and Benefits

Colonial Surety offers:

  • A competitive starting salary based on experience, with opportunities for performance-based bonuses and salary increases.
  • Paths for professional growth. We value innovative thinking linked to practical, collaborative execution within a structured and growth-oriented organization.
  • Ongoing mentorship from senior staff and opportunities to attend industry seminars and workshops.
  • Comprehensive Major Medical, Dental, Vision, and Life Insurance plans available from the first day of employment.
  • Paid holidays and vacation time, which begins in the first year of employment and increases with tenure.
  • A modern, professional office environment with a structured workday and business-appropriate attire.
  • A collegial and positive workplace atmosphere, fostering camaraderie and supporting both individual and collective success.

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