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Retail Account Manager

4 months ago

New York, United States Middlebox Full time

About the Role:

Middlebox is hiring an experienced Account Director to spearhead retail strategy and execution for a portfolio of consumer brands. This critical role requires a holistic approach to account management ranging from strategic planning and client communication to the final stages of pitching and closing deals with specialty retail partners. Supported by a junior account manager and reporting directly to the CEO, the ideal candidate will bring a minimum of 4+ years of account management experience in the consumer goods industry, an entrepreneurial mindset, and a deep understanding of the retail landscape. This is a remote opportunity, but candidates must be based in New York to synergize with our local team, while also maintaining a connection with our colleagues in London.


Responsibilities

  • Develop and execute comprehensive retail strategies for 2-3 consumer brands at any one time, guiding them from planning to execution of their retail objectives. This includes identifying target retailers, crafting tailored pitch presentations, and negotiating contracts to secure shelf space in specialty retail outlets.
  • Serve as the primary liaison between the agency and client brands, ensuring transparent communication and the achievement of brand goals. Regularly schedule and lead update meetings to discuss progress against key performance indicators (KPIs), highlight successes, and explore opportunities for growth.
  • Use your established network of retail contacts to facilitate introductions and secure prime retail placements for our brands. Actively seek to expand this network by attending industry events, leveraging social media platforms, and engaging with potential new retail partners.
  • Oversee the organization and tracking of all account activities within our CRM system. Take initiative to refine and enhance existing processes for greater efficiency and effectiveness in our operations.
  • Stay abreast of emerging trends in the retail sector and consumer behavior, providing clients with insights that can inform their strategies. This may involve conducting market research, analyzing competitive landscapes, and recommending new opportunities for brand placement and promotion.
  • Act as a mentor to the junior account manager, offering guidance and support in their development and the management of independent accounts. Collaborate closely with the wider team to share insights, strategies, and successes that can benefit all agency clients.
  • Represent our client brands with passion and professionalism at all times, advocating for their interests in negotiations and partnership discussions. Ensure that all brand materials and communications reflect the high standards and unique value propositions of each client.


What we can offer:

  • Initial compensation between $70k - $90k USD annually depending on experience with opportunity for this to increase substantially. 
  • Enjoy the flexibility of working remotely, complemented by a generous vacation policy and a stipend to enhance your home office setup.
  • Engage directly with founders of rapidly expanding brands, offering unparalleled experiences to learn, grow, and influence the retail landscape.
  • Take charge of your accounts with the freedom to steer them towards success, backed by comprehensive support whenever you need it.
  • Receive copious amounts of free product from our clients


What we’re looking for:

  • You have at least 4 years of experience managing accounts within a consumer-focused business, showing a track record of growing relationships with medium to large retailers.
  • You bring established connections across various retail channels and are enthusiastic about forging new ones, demonstrating your ability to open doors and create opportunities for our brands.
  • Your ability to communicate is clear and organized, making you effective in coordinating with both external clients and internal teams.
  • A keen eye for detail and aesthetics ensures that all materials and communications you present are thoughtfully crafted and of the highest quality.
  • You are adept at balancing high-level strategic planning with the grit required for high-output execution tasks, such as broad and targeted outreach to potential retail partners.
  • Experience in leading or the ability to mentor junior team members is a plus, indicating your readiness to contribute to team growth and development.
  • You thrive in dynamic environments and are comfortable with ambiguity, using your entrepreneurial spirit to drive innovative solutions and adapt strategies as the market evolves.
  • A personal commitment to continuous learning and growth, with a desire to play a pivotal role in scaling a high-growth startup.