Technical Support Specialist

1 month ago

South San Francisco, United States Milestone Technologies, Inc. Full time

Senior IT Support Specialist

ONSITE ROLE: South San Francisco, CA 94080

12 month++ W2 (ONLY) Contract assignment - No Sponsorship or Third Parties.

Approximate hourly rate: $45.00 (non-exempt)

  • 5+ years’ experience with Windows administration
  • Active Directory (AD) Experience (1+years)
  • SCCM Experience (1+years)
  • MS Intune Experience (1+years)
  • MS Azure Experience (1+years)
  • Ability to lift, move, and install equipment up to 45 lbs
  • Windows Operating systems - Win 7,10,11, Windows Server
  • PC/Laptop Hardware maintenance
  • Software/Hardware trouble-shooting
  • Networking skills - TCP/IP, Windows Domains, Network configuration
  • Excellent communication, customer relations and problem-solving
  • Ability to work autonomously with follow-through to completion and documentation
  • Organizational skills sufficient to multi-task in an extremely fast-paced environment with changing priorities.

Preferred Experience or Skillsets:

  • Experience in a life science, laboratory, and/or regulated (GLP, GCP, GMP) environment is highly desirable
  • AWS Experience (1+years)
  • Hyper-V (1+ years)
  • ServiceNow (1+ years)

Milestone is seeking to engage a Sr. IS Support Analyst with windows administration expertise to join our Enterprise Benchtop Services team for an 12 month + W2 Contract assignment.

Will perform Windows system administration for laboratory-based computer systems used to control laboratory instruments (instrument controllers). The IS Analyst will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software.

This role will support upgrading client's lab IT assets from Windows 10 to Windows 11 and will ensure proper instrument data management. The role will also work on general lab IT system problem tickets as reported by lab scientists.

Typical activities will include:

• Windows Upgrades: Configure and deploy Windows based laboratory systems using internal pre-defined lab image to support laboratory instruments in an AWS connected environment

• Work with scientists for functional testing and acceptance.

• Maintain IT asset inventory systems.

• Lab Data Remediation: Configure data management software to automate movement of data from lab instrument computer systems to internal enterprise file shares.

• General Ticket Resolution: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including: user account management, license management, Tier 1 incident response and troubleshooting.

• Documentation: Use ServiceNow / Jira to track service requests and/or escalate issues when necessary and to keep group asset inventory up-to-date.

Additional tasks may include:

• Physically inventory of laboratory computers and reconcile with laboratory inventory system

• Support corporate deployments of anti-virus, remediate vulnerabilities, and support monthly software patches to laboratory computers

• Partner with Instrument vendors on system requirements, license migrations, setups and configurations for new systems as well as upgrades to existing systems.

• Support network segmentation efforts for non-AD-joined lab computer assets

• Develop and maintain administration tools for the Enterprise Benchtop team primarily in PowerShell; Experience with VBScript, C#, ASP.NET, Python, SQL, and IIS a plus

Compensation:

  • The estimated pay range for this position is USD $45.00/Hr - USD $47.00/Hr. and is a non-Exempt role.
  • Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

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