Senior Technical Support Specialist

4 weeks ago


San Francisco, California, United States Oura Full time

About Oura

Oura is a company that empowers individuals to take control of their health and well-being. Our mission is to provide innovative solutions that help people understand and improve their readiness, activity, and sleep quality.

Job Summary

We are seeking a Senior Technical Support Specialist to join our team. As a key member of our Member Experience team, you will be responsible for providing exceptional support to our customers, troubleshooting technical issues, and collaborating with internal stakeholders to improve our products and services.

Key Responsibilities

  • Provide timely and effective support to customers via email, live chat, and phone
  • Troubleshoot technical issues with Oura Ring and other products
  • Collaborate with internal stakeholders to identify and resolve technical issues
  • Develop and maintain knowledge base articles and other support resources
  • Participate in process improvements and contribute to the development of new support tools and processes

Requirements

  • 3+ years of customer service experience, preferably in a technical support role
  • Experience working with wearables or other consumer hardware/software products
  • Strong technical skills and ability to learn new technologies quickly
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Flexible work arrangements, including remote work options

How to Apply

If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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