Associate Director

2 months ago

Coppell, United States Optomi Full time

**This role will be hybrid and is open to either McLean Virginia, Coppell Texas, or Tampa Florida.**


Optomi, in partnership with a leader in the Financial Services industry, is seeking an experienced ServiceNow professional for an Associate Director position.


Company Overview

This organization is a prominent entity in the post-trade financial services sector, offering solutions for clearing, settlement, and information management in financial markets. It facilitates the secure and efficient transfer of securities ownership and funds, significantly lowering market risks and costs. Operating on a global scale, it acts as a key infrastructure for transaction processing, contributing to the overall stability of the financial system.


General Description

  • Join a diverse and collaborative Enterprise Intelligence team, protecting the financial services industry and serving both internal and external clients.
  • You will play a crucial role in ServiceNow discovery and asset management, modernizing how configuration items and their relationships are handled.
  • Utilize your experience, communication, and problem-solving skills to maintain an accurate and reliable CMDB, providing support and integration for ServiceNow discovery data.
  • Lead the enhancement and configuration of discovery patterns and data sources in our hybrid environment.
  • Collaborate across business and technology services to drive discovery remediation, troubleshoot issues, and communicate solutions to senior stakeholders.


Responsibilities

  • Lead strategy and design of ServiceNow ITOM, focusing on discovery data integration into the CMDB.
  • Collaborate with Product Management and ServiceNow leadership to drive new ITOM capabilities.
  • Integrate additional data sources into the CMDB.
  • Work across business and technology services to mature the CMDB.
  • Serve as a key SME for company-wide and IT initiatives impacting the CMDB.
  • Communicate discovery changes affecting SACM data or processes.
  • Stay current on ServiceNow products and relevant discovery and integration technologies.
  • Support, enhance, and develop discovery patterns for on-premise and cloud infrastructure.
  • Drive discovery remediations and troubleshooting efforts, providing visibility to performance and issues.
  • Provide direction and support to junior team members, ensuring risk mitigation and ethical behavior.


Ideal Qualifications

  • 8+ years' experience architecting and implementing ServiceNow ITOM capabilities at multiple organizations
  • Proven track record of maintaining and enhancing existing ServiceNow discovery
  • Experience with initial deployment(s) of ServiceNow discovery
  • Experience with discovery in a hybrid environment
  • SME-level understanding of ServiceNow CMDB hierarchy
  • Familiarity with Common Service Data Model (CSDM)
  • Familiarity with Service Mapping is a plus
  • ITIL certified (Foundation v3 or v4)
  • ServiceNow Discovery certification
  • Experience in a regulated industry is a plus
  • Preferred certifications
  • Experience with AWS

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