Product Technical Specialist
4 weeks ago
Our Client:
A large manufacturer and distributor of golf cart and powersports aftermarket products is an exciting company and place to pursue a career in the powersports industry.
The Opportunity:
Do you like new product development? Being hands-on with testing and developing new products. The Product Technical Specialist will collaborate and work directly with the new product development team to provide technical support including diagnostic capabilities, product, and mechanical application for Golf Cart products. You will be the voice of the customer (VOC) for the product development team, providing that critical link between customers and product development. Additionally, you will provide technical support for both internal and external customers.
Benefits:
Base Salary
Vacation-PTO
Health Insurance
Continuous Training & Support
Work in a brand new facility
Duties and Responsibilities:
- Installation, testing, and fitment of new products on the correct applications
- Advise Product Team about product issues that arise from product problems identified through technical support calls with customers
- Monitor product application and information for accuracy
- Document new product opportunities through customer interactions
- Capture and channel information to provide the product, purchasing, and quality control teams feedback about products based on interaction with customers and field personnel
- Keep current with changing products and industry trends
- Attend trade shows and industry events to support company product lines
- Approximately 30% of time will be spent resolving dealer and consumer technical issues
Qualifications:
- Knowledge of the Golf Cart, Power Sports, Outdoor Power Equipment, and/or Automotive industries including major distributors, competitors, products, and applications
- Technical knowledge and hands-on experience with electric and/or gasoline-powered vehicles
- Mechanical skills and knowledge
- Mechanical aptitude
- Strong communication skills
- Organizational skills
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