Desktop Support Specialist

2 days ago

New York, United States SISL Global Full time

Responsibilities

  • “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
  • OEM Vendor co-ordination for faulty or new hardware requirements
  • “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application

“Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues

In Scope:

  • Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
  • Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
  • Co-ordination with OEM on Hardware/Software issues
  • Ticket information documentation using ITSM tool.
  • Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
  • Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
  • Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
  • Hardware and software provisioning (check-in and check-out)
  • Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
  • Articulate technical solutions to non-technical users in simple and easy to understand terms
  • Occasional work to move/lift IT gear (PC’s and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) – (Ex :Movement of PC from one floor to another)
  • Uplift and reimage of leaver equipment and update of asset management system/CMDB.
  • Update of asset management system/CMDB according to Joiner Mover Leaver Process

  • Desktop Support Specialist

    4 weeks ago

    New York, New York, United States Royal Communications Consultants Inc Full time

    Job Title: Desktop Support SpecialistJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at Royal Communications Consultants Inc. The successful candidate will be responsible for installing and maintaining desktop computers, as well as providing on-site support in midtown NYC.Key Responsibilities:Install and configure desktop...

  • Desktop Support Specialist

    4 weeks ago

    New York, New York, United States City of New York Full time

    Job Title: Desktop Support SpecialistJob Summary:We are seeking a highly skilled Desktop Support Specialist to join our team at the City of New York. As a Desktop Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to Windows desktops, laptops, and MAC devices. This includes connectivity to the network,...

  • Desktop Support Specialist

    4 weeks ago

    New York, New York, United States Dexian DISYS Full time

    Job Summary:Dexian DISYS is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for end-user computing equipment and peripheral devices at corporate locations.Key Responsibilities:Provide onsite support to Authorized Users with operational and...

  • Desktop Support Specialist

    4 weeks ago

    New York, New York, United States Dexian Full time

    Job Summary:Dexian is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for end-user computing equipment and peripheral devices at corporate locations.Key Responsibilities:Provide onsite support to Authorized Users with operational and...

  • Desktop Support Specialist

    4 weeks ago

    New York, New York, United States Dexian - DISYS Full time

    Job SummaryDexian - DISYS is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for end-user computing equipment and peripheral devices at corporate locations.Key ResponsibilitiesProvide onsite support to Authorized Users with operational and...

  • Desktop Support Specialist

    1 month ago

    New York, United States Gotham Technology Group Full time

    Overview:We are seeking an enthusiastic Desktop Support Specialist with 1-2 years of experience to join our IT team. The ideal candidate will have hands-on experience troubleshooting technical issues, a solid understanding of the Microsoft stack, and a passion for providing excellent customer service. This role offers an opportunity for growth, with a focus...

  • Desktop Support Specialist

    4 weeks ago

    New York, New York, United States 24 Seven Talent Full time

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at 24 Seven Talent. The ideal candidate will have 8+ years of experience implementing and managing desktops in a Microsoft Windows environment, with expertise in imaging, patching, and software deployment.Key ResponsibilitiesPerform testing and monitoring of desktop performance,...

  • Desktop Support Specialist

    3 weeks ago

    New York, New York, United States Solomon Page Full time

    Job Summary: We are seeking a highly skilled Desktop Support Specialist to join our IT Infrastructure team. The successful candidate will be responsible for maintaining and supporting all desktop environments globally, as well as managing a fleet of corporate mobile devices.Responsibilities:Managing our global fleet of corporate mobile devices, working with...

  • Desktop Support Specialist

    4 weeks ago

    New York, New York, United States Innova Solutions Full time

    Job SummaryInnova Solutions is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for managing IT inventory functions and administrative operations. This role requires strong wireless billing experience, with a focus on analyzing invoices and resolving billing disputes. Key...

  • Desktop Support Specialist

    1 month ago

    new york city, United States Gotham Technology Group Full time

    Overview:We are seeking an enthusiastic Desktop Support Specialist with 1-2 years of experience to join our IT team. The ideal candidate will have hands-on experience troubleshooting technical issues, a solid understanding of the Microsoft stack, and a passion for providing excellent customer service. This role offers an opportunity for growth, with a focus...

  • Desktop Support Specialist

    1 month ago

    new york city, United States Gotham Technology Group Full time

    Overview:We are seeking an enthusiastic Desktop Support Specialist with 1-2 years of experience to join our IT team. The ideal candidate will have hands-on experience troubleshooting technical issues, a solid understanding of the Microsoft stack, and a passion for providing excellent customer service. This role offers an opportunity for growth, with a focus...

  • Technical Desktop Support Specialist

    4 weeks ago

    New York, New York, United States United Software Group Full time

    We are seeking a skilled Technical Desktop Support Specialist to join our Information Technology team at United Software Group. The ideal candidate will have a strong background in supporting end-user systems in an enterprise environment, with a focus on Microsoft technologies such as Active Directory, Office 365, and Windows Operating Systems.Key...

  • Senior Desktop Support Specialist

    4 weeks ago

    New York, New York, United States City of New York Full time

    The City of New York is seeking a highly skilled Desktop Support Specialist to join its Information Technology Services (ITS) team. As a key member of the team, you will be responsible for troubleshooting and resolving technical issues related to Windows desktops, laptops, and MAC devices. Your expertise will be crucial in ensuring the smooth operation of...

  • Desktop Support Specialist

    4 weeks ago

    New York, New York, United States Apex Systems Full time

    Job DescriptionApex Systems is a world-class technology services business that delivers solutions to fulfill clients' digital visions. We are seeking a qualified candidate to work onsite providing desktop support services with strong customer skills.Key ResponsibilitiesProvide day-to-day technical support to employees for network infrastructure and internal...

  • Desktop Support Specialist

    4 weeks ago

    New York, New York, United States RightClick Full time

    Desktop Support Technician RoleRightClick is seeking a skilled Desktop Support Technician to provide technical support to end-users, ensuring the smooth operation of desktop systems, software, and peripherals. This role involves troubleshooting hardware and software issues, performing installations, configurations, and updates, and ensuring optimal system...

  • Desktop Support Specialist

    4 weeks ago

    New York, United States Hunter Bond Full time

    About the CompanyA leading macro trading organization in New York is urgently seeking an experienced Desktop Support Engineer with a strong financial services background and PowerShell expertise. In this pivotal role, you’ll support and maintain essential desktop infrastructure, providing prompt, expert assistance to traders and end-users in a high-stakes...

  • Desktop Support Specialist

    1 month ago

    New York, United States ECLARO Full time

    Provide technical assistance and support to our internal users, ensuring smooth operation of their desktop and laptop systems. The ideal candidate will have expertise in Active Directory administration, Windows operating systems, imaging technologies, documentation practices, and excellent communication skills.Key Responsibilities:Provide first-level...

  • Desktop Support Specialist

    4 weeks ago

    New York, New York, United States ClifyX Full time

    Job Title: Desktop SupportLocation: Manhattan, NYDuration: 12+ month ContractJOB DESCRIPTION:Provide technical support for hardware and software issues.Install, configure, and troubleshoot desktop systems.Assist with network connectivity problems and user account management.Document and track support requests in ticketing system.Qualifications:Experience in...

  • Desktop Support Specialist

    4 weeks ago

    New York, New York, United States Atlas Search Full time

    We are seeking a skilled Desktop Support Technician to join our team at Atlas Search. This role will play a crucial part in resolving desktop, notebook, and remote computing issues.Key Responsibilities:Providing assistance to end users for firm-approved applications through various methods, including Microsoft Office, Outlook, iManage, ChangePro, Metadata...

  • Desktop Support Specialist

    1 month ago

    New York, New York, United States Gotham Technology Group Full time

    Job Title: Jr. Desktop/Helpdesk Support AnalystLocation: New York, NYType: 6-12 month contractShift: 10:00 AM - 7:00 PMAbout the Role:Gotham Technology Group is seeking a Jr. Desktop/Helpdesk Support Analyst to join their team. The ideal candidate will have a strong foundation in IT support and excellent customer service skills.Key Responsibilities:Provide...