VIP Technical Support Specialist

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Washington, United States TCI Technology Consulting Inc Full time

TCI has an immediate need for a VIP Technical Support Specialist in Washington, DC. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire. In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.


THIS POSITION REQUIRES US CITIZENSHIP AND A TOP SECRET SECURITY CLEARANCE.


SUMMARY


The VIP Support Specialist will be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer Service Center support to the VIP user community. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.


RESPONSIBILITIES


  • Face-to-face VIP end-user technical support for desktop/laptop computers and mobile devices.
  • Providing IT customer technical support on Microsoft operating systems and network services.
  • Configuring Microsoft Office user settings, as required.
  • Acting as a liaison between end-users and support.
  • Management of VIP assets, peripherals and user accounts.
  • Tracking, diagnosing, and coordinating help desk support for, and assisting in resolution of user technical problems.
  • Providing configuration management support for mobile devices.
  • Perform on-call support on a rotational basis for VIPs after hours
  • User Support / Problem resolution.


REQUIREMENTS


  • Must have an Active Top-Secret Security Clearance.
  • Bachelor's degree in a related field.
  • Minimum of 4 years of relevant experience.
  • Experience in a Help Desk/Service Desk environment.
  • Must have one or more of the following certifications: CCNA Security, CySA+, Security+ CE.
  • Experience with Active Directory.
  • HDI Desktop Support Technician (Nice to Have).
  • Working knowledge of Microsoft Products.
  • Strong problem solving, priority setting, and collaboration skills.
  • Ability to communicate and explain issues to other teams.
  • Proficient in resolving Microsoft Office issues, DoD Information Assurance and Computer Network Defense policies and directives, and Common Operating Environment.

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