Computer User Support Specialist

3 weeks ago

Washington, United States SAIC Full time

Job ID: 2405598

**Location**:WASHINGTON, DC, US

**Date Posted**:2024-04-24

**Category**:Information Technology

**Subcategory**:Technical Support

**Schedule**:Full-time

**Shift**:Day Job

**Travel**:Yes, 10 % of the Time

**Minimum Clearance Required**:Interim Secret

**Clearance Level Must Be Able to Obtain**:Secret

**Potential for Remote Work**:No

**Description**

SAIC is seeking a PC Technician, to support the US Army Corps of Engineers RITS Program. **Location: Washington, DC**

**Required Education and Experience**:

- Bachelors and three (3) years or more experience; four (4) years of experience in lieu of degree.
- Experience using Remedy or a similar ticketing system.
- Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
- Demonstrated experience with VMware.
- Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
- Comprehension of NTFS file share permissions.
- Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
- Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
- Strong verbal and written communications skills.
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

**Required Certifications**:

- Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE).
- Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.

**Desired Experience**:

- Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
- Prior USACE/ACE-IT experience.
- Experience working in a DOD environment.

**Required Clearance**:

- US citizen with an Interim Secret security clearance and ability to obtain a Secret.

**Job Duties**:

- Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.
- Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.
- Assist in storage and data management, specifically file and folder permissions.
- Support operational transition of enterprise solutions into production.
- Primary POC for local server, network and telecom repair of District infrastructure components.
- Coordinate local response to IAVA vulnerability remediation.
- Coordinate Level 3 support to the District technical personnel.
- Primary escalation POC for after hours and VIP level support requests.
- Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours.
- Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met. Responsible for SLR performance.
- Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed.
- Responsible for monitoring the technical performance of SAIC and subcontractor staff and reporting exemplary or disciplinary performance to the SAIC Division Manager./ Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.
- Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager.
- Provide weekly performance reports to the ITC and the SAIC Division Manager.

**Qualifications**

**Required Education**:

- Associates degree and six (6) years experience; Two (2) years' additional experience can be accepted in lieu of degree.

**Required Experience**:

- Experience using Remedy or a similar ticketing system.
- Demonstrated professional experience with Windows Server 2012; Windows Server 2016.
- Demonstrated experience with VMware.
- Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.
- Comprehension of NTFS file share permissions.
- Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.
- Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
- Strong verbal and written communications skills.
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

**Required Certifications**:

- Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE).
- Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.

**Desired Experience**:

- Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).
- Prior USACE/ACE-IT experience.
- Experience working in a DOD environment.

**Required Clearance**:

- Interim Secre

  • Journeyman Computer User Support Specialist

    2 days ago

    Walla Walla, Washington, United States Cayuse Shared Services Full time

    Overview: Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, business process outsourcing, and...

  • IT Technical Support Specialist

    2 weeks ago

    Washington, United States 1872 Consulting Full time

    IT Technical Support Specialist Washington D.C. (100% onsite given onsite support) 10:00am-6:00pm Monday-Friday Summary The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical...

  • IT Tech Support Specialist

    5 days ago

    Washington, United States CODICE Full time

    **Job Title: IT Tech Support Specialist - Tier II** **Position Summary** The Technical Support Specialist - Tier II will play a critical role in providing effective technical support services to users, troubleshooting various hardware and software issues, and ensuring the smooth functioning of computer systems and databases. This role requires proficiency...

  • Technology Support Specialist/IT Support Specialist

    3 weeks ago

    Washington, United States Sensory Interactive Inc Full time

    Job DescriptionJob DescriptionWe are seeking an entry-level (zero years to 6 years maximum) Technology Support Specialist/IT Support Specialist, who is enthusiastic about helping others and being a part of a dynamic team providing quality support to our end users.Qualifications:· Bachelor's degree in Information Technology, Information Systems, Computer...

  • Information Technology Specialist

    3 weeks ago

    Washington, United States Pretrial Services Agency Full time

    Summary The Office of Information Technology (OIT) is recruiting for an Information Technology Specialist (Customer Support). As a valued member of a dynamic team of IT professionals, you will install, configure, and troubleshoot computer hardware to interface with PSA's internal and external systems partners. If you are innovative, enjoy working with...

  • Hardware/Software Endpoint Support Specialist I

    3 weeks ago

    Washington, United States Liberty Alliance LLC Full time

    Job DescriptionJob DescriptionPosition Description:The Hardware/Software Endpoint Support Specialist is tasked with the critical role of ensuring the proper functioning and security of end-user computing devices, including desktops, laptops, mobile devices, and peripherals. This position involves installing, configuring, maintaining, and troubleshooting a...

  • Hardware/Software Endpoint Support Specialist II

    4 weeks ago

    Washington, United States Liberty Alliance LLC Full time

    Job DescriptionJob DescriptionPosition Description:The Hardware/Software Endpoint Support Specialist is tasked with the critical role of ensuring the proper functioning and security of end-user computing devices, including desktops, laptops, mobile devices, and peripherals. This position involves installing, configuring, maintaining, and troubleshooting a...

  • Senior Hardware/Software Endpoint Support Specialist IV

    3 weeks ago

    Washington, United States Liberty Alliance LLC Full time

    Job DescriptionJob DescriptionPosition Description:The Senior Hardware/Software Endpoint Support Specialist is responsible for managing, maintaining, and troubleshooting hardware and software components of end-user computing devices. This includes desktops, laptops, mobile devices, and peripheral equipment. The specialist ensures these devices operate...

  • End User Compute Systems Engineer and Trainer

    3 weeks ago

    Washington, United States Orbis Operations Full time

    End User Compute Systems Engineer and Trainer (TS/SCI - Poly)Department: Federal Employment Type: Fixed Term - Full Time Location: Washington, DC Reporting To: Michael Carroll Description ORBIS Operations is currently seeking a highly skilled Dell End User Compute Systems Engineer and Trainer to join our dynamic team in Washington, DC. This role is essential...

  • IT Support Specialist

    4 weeks ago

    Washington, United States Addison Group Full time

    Your main responsibility will be to troubleshoot IT help desk calls, assisting users with application, equipment, and technical issues to ensure their satisfaction. You'll also play a key role in maintaining our organization's networks, operating systems, and hardware platforms.Here's what you'll do:Provide friendly and timely support to users, managing...

  • IT Support Specialist

    4 weeks ago

    Washington, United States Addison Group Full time

    Your main responsibility will be to troubleshoot IT help desk calls, assisting users with application, equipment, and technical issues to ensure their satisfaction. You'll also play a key role in maintaining our organization's networks, operating systems, and hardware platforms.Here's what you'll do:Provide friendly and timely support to users, managing...

  • IT Support Specialist

    2 days ago

    Washington, United States Addison Group Full time

    Your main responsibility will be to troubleshoot IT help desk calls, assisting users with application, equipment, and technical issues to ensure their satisfaction. You'll also play a key role in maintaining our organization's networks, operating systems, and hardware platforms. Please double check you have the right level of experience and qualifications...

  • IT Support Specialist

    3 days ago

    Washington, United States B&B Solutions US Full time

    **About Us** B&B Solutions is a mission focused 8(a) Small Disadvantaged Business, located in the Washington, DC metropolitan area. B&B provides multi-faceted and nuanced support services for Federal, State, Local, and Commercial clients. Our support includes Professional Services/IT Support, Administrative Support, and Facilities/Construction Support. At...

  • IT Specialist

    1 day ago

    Washington, United States Government Accountability Office Full time

    The Science, Technology Assessment, and Analytics (STAA), Innovation Lab is looking for an experienced professional to serve as a Cloud Operation Support Specialist to support Amazon Web Services (AWS) cloud services, contract management, and administrative needs across projects and stakeholders. The incumbent will: Provide routine technical support...

  • Network and Computer Systems Administrator

    4 days ago

    Washington, United States Addison Group Full time

    Job Type: Full-timeAs a Network Systems Administrator, you'll be responsible for the setup, customization, and maintenance of both local and wide area networks, as well as Internet systems for our organization. Your role involves ensuring seamless connectivity for all users, troubleshooting network issues, and conducting regular maintenance to uphold network...

  • Network and Computer Systems Administrator

    4 days ago

    Washington, United States Addison Group Full time

    Job Type: Full-timeAs a Network Systems Administrator, you'll be responsible for the setup, customization, and maintenance of both local and wide area networks, as well as Internet systems for our organization. Your role involves ensuring seamless connectivity for all users, troubleshooting network issues, and conducting regular maintenance to uphold network...

  • Network and Computer Systems Administrator

    5 days ago

    Washington, United States Addison Group Full time

    Job Type: Full-timeAs a Network Systems Administrator, you'll be responsible for the setup, customization, and maintenance of both local and wide area networks, as well as Internet systems for our organization. Your role involves ensuring seamless connectivity for all users, troubleshooting network issues, and conducting regular maintenance to uphold network...

  • Help Desk Support Specialist II

    1 day ago

    Washington, United States Lawelawe Management Group LLC Full time

    The Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, problems, and fulfilling service requests. The Help Desk team serves as the liaison between the IT team and the user community for service requests, change requests, and service disruptions. Duties: Provide Help Desk reports on the status of all...

  • Network Specialist

    4 weeks ago

    Washington, United States Integrated Computer Solutions Full time

    Job Details **Level** - Experienced**Job Location** - Arlington, VA (Pentagon JSSC) - Washington, DC**Position Type** - Full Time**Education Level** - High School**Travel Percentage** - Negligible**Job Category** - Information Technology- DESCRIPTION **THE COMPANY** Integrated Computer Solutions (ICS) is an IT service provider that supports the federal...

  • Operations Support Specialist

    3 days ago

    Washington, United States Dynamis Full time

    Dynamis is seeking an Operations Support Specialist to support the National Nuclear Security Administration's (NNSA) operational and technical support services of the Office of Defense Nuclear Security (NA-70). This position will either support the Washington, DC or Germantown, MD onsite office. DOE Top Secret, DOE Q or DoD Top Secret clearance is required...