Program Coordinator
4 weeks ago
Program Coordinator
We are seeking a dynamic, communicative and eager Program Coordinator to support a department within higher education. The role is set to begin ASAP so if you are interested, please submit your resume today
Responsibilities:
- Serve as primary point of contact for interested customers, enrollees, and participants and advises them on course/program offerings
- Participate in cross-functional project teams and proactively engage in continuous improvement of program logistics and operations
- Oversee the admissions process in Salesforce; review application materials and qualifications to confirm applicant’s eligibility
- Coordinate and organize registration for programs and disseminate detailed information and materials to faculty, participants, managers, and directors in a timely manner
- Organize, execute, and supervise all program delivery logistics onsite before, during, and after the program is completed
- Write and document process workflows reviewed and approved by Program Directors; recommend best operational practices and update documentation after each delivery season
- Monitor the accuracy and budgetary compliance of course and program revenue and expenses
- Arrange for vendor services, facilities, and the purchasing of supplies and materials
- Develop communications materials in collaboration with Marketing team, including program websites, brochures, flyers, emails, letters, videos, etc.
- Plans and coordinates Program events such as receptions, dinners, and certificate ceremonies
Qualifications:
- Bachelor’s degree in a related field required
- 1-3 years of academic administration or business experience preferably in a customer service setting or project management role.
- Able to nimbly switch gears and maintain composure and organization
- Proactive and resourceful problem solver
- Excellent time management and prioritization skills; able to manage numerous competing projects and tasks with minimal supervision
- Superb customer service and interpersonal skills; ability to interact diplomatically and professionally with faculty, staff, and participants
- Ability to handle confidential and sensitive matters with discretion and make sound judgments
- In-depth knowledge of Microsoft Office and Zoom or other video conferencing applications
Our Commitment to Diversity, Equity & Inclusion
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
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