Current jobs related to Customer Success Manager - Burlington - Nedap
-
Customer Success Manager
4 weeks ago
Burlington, United States Cornerstone OnDemand Full timeCustomer Excellence Manager – North America The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that clients...
-
Customer Success Manager
3 months ago
Burlington, United States Veracode Full timeVeracode is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Customer Success Team. The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and...
-
Customer Success Manager
2 months ago
Burlington, United States SimilarWeb Full timeSimilarweb is the leading digital intelligence platform used by over 3,500 global customers. Our wide range of solutions are used by companies like Google, eBay, and Adidas. We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on...
-
Customer Success Manager
1 month ago
Burlington, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went...
-
Customer Success Manager
2 months ago
Burlington, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public...
-
Customer Success Manager, Enterprise
2 months ago
Burlington, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public...
-
Customer Success Manager, Enterprise
3 months ago
Burlington, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went...
-
Customer Success Manager, Mid-Market
2 months ago
Burlington, United States SimilarWeb Full timeWe are looking for a Customer Success Manager to join our Client Services Team . This role will report to our Senior Team Manager, Customer Success. The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb’s platform, is essential to keeping clients engaged with Similarweb for years. Why is...
-
Customer Success Specialist
1 week ago
Burlington, Vermont, United States Ready Education, Inc. Full timeClient Success Manager at Ready EducationReady Education is a premier mobile engagement platform aimed at improving student outcomes in higher education worldwide. Our cutting-edge solutions connect students with their peers and educators, streamline course and financial management, and assist over 700 institutions in cultivating vibrant campus communities....
-
Customer Success Strategist
1 week ago
Burlington, Vermont, United States Ready Education, Inc. Full timeClient Success Manager at Ready EducationReady Education is a premier mobile platform focused on student engagement, dedicated to improving student outcomes in higher education across the globe. Our cutting-edge solutions facilitate connections among students, faculty, and streamline academic and financial processes, supporting over 700 institutions in...
-
VP, Customer Success, Americas
4 weeks ago
Burlington, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public...
-
Customer Success Strategist
3 days ago
Burlington, Vermont, United States Ready Education, Inc. Full timeClient Success Manager at Ready EducationReady Education is a premier mobile platform focused on enhancing student engagement and success in higher education across the globe. Our cutting-edge solutions facilitate connections among students, faculty, and streamline academic and financial processes, supporting over 700 institutions in fostering vibrant campus...
-
Burlington, Massachusetts, United States SimilarWeb Full timeAt Similarweb, we are transforming the way organizations engage with the digital landscape by providing insights into their online activities.Our distinctive data and solutions empower over 4,300 clients worldwide, including leading companies like Google, eBay, and Adidas, to make pivotal decisions that enhance their digital strategies.We are seeking a Vice...
-
Client Success Manager
3 months ago
Burlington, United States Ready Education, Inc. Full timeJob DescriptionJob DescriptionSalary: WHO WE AREReady Education is the leading mobile student engagement platform on a mission to improve student success in higher education worldwide. Our products connect students with their peers and faculty, allow easy management of courses and finances, and help 700+ institutions strengthen their campus community. We...
-
Client Success Manager
1 week ago
Burlington, Vermont, United States Highwire Full timeBecome a Key Player at Highwire as a Client Success ManagerHighwire stands at the forefront of innovation for contractors and capital project stakeholders, driving significant advancements in the sector. We are on the lookout for exceptional talent to enhance our team during this pivotal growth period.We are currently in search of a seasoned professional to...
-
Client Success Specialist
1 week ago
Burlington, Massachusetts, United States Nedap Full timeNedap, iD Cloud Platform, North AmericaPosition: Client Success SpecialistYour Opportunity:As the Client Success Specialist, you will play a pivotal role in enhancing product utilization, customer retention, and overall growth by delivering significant business value and fostering strong relationships with some of the most renowned retailers globally. This...
-
Admissions Success Specialist
3 days ago
Burlington, Vermont, United States InsideHigherEd Full timeJob Title:Enrollment/Student Success CoachDiversity Commitment:Our institution values diversity and encourages candidates to share how their experiences and perspectives will enhance our community.Position Overview:The Enrollment Coach plays a crucial role within the recruitment team, assisting prospective students throughout the enrollment journey, from...
-
Enrollment/Student Success Coach
4 weeks ago
Burlington, United States InsideHigherEd Full timeAdvertising/Posting Title:Enrollment/Student Success CoachDiversity Statement:The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal.Posting Summary:The Enrollment Coach is a member...
-
Senior Azure Partner Success Manager
2 months ago
Burlington, Vermont, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Senior Azure Partner Success Manager
2 months ago
Burlington, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...
![Nedap](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
1 month ago
Nedap, iD Cloud Platform, North America Position: Customer Success Manager
Your Opportunity:
As the Customer Success Manager, you will be responsible for driving product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world’s most iconic Retailers. This energetic person will be responsible for the adoption of our iD cloud product. You will work closely with our Account Management team to develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of your customers.
What you will do:
- Develop a trusted advisor relationship with customer stakeholders to drive product adoption and ensure they are leveraging the solution to achieve full business value
- Work with Account Management to demonstrate business value by driving quarterly business reviews; measuring business value, penetration, usage, and adoption
- Closely manage and nurture accounts to identify and eliminate risk of attrition
- Partner with internal Nedap Retail stakeholders to align account activities with the customer’s business case and strategy
- Ensure customers are aware of and educated on new features and releases.
- Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
- Deliver periodic customer health-checks
- Identify renewal risk and collaborate with Account Management to remediate and ensure a successful renewal
- Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of iD Cloud products and services
Your Qualifications:
- 5+ years of customer success or account management in SaaS or similar industry
- Broad knowledge and experience in Sales and Marketing processes and systems
- General knowledge of cloud architecture as well as IT landscape a plus
- Excellent communication skills, including issue tracking, triaging and crisis management
- Experience in any of the following a plus: Process Improvement, Decision Making, Managing
- Processes, Planning, Analyzing Information, Developing Standards
- Ability to efficiently manage multiple customer projects simultaneously
- Effectively communicate technical information to non-technical audiences
- Delivers informative, well-organized presentations
What you can expect from us:
- High level of autonomy
- Entrepreneurial environment with a high energy and dynamic team
- Career growth within one of the leading RFID companies in the world
- Competitive Salary, Flex PTO Plan and robust benefits package
Requirements:
- Must be available to work in the Burlington office 50% of the time
- Must love to travel domestically and abroad. Travel 30-40%.
- Must hold a valid US drivers license, passport and be eligible for US employment.
- Must be able to comply with Covid protocols domestically and abroad
- Able to stand, sit, type, view monitor(s), use phone or other communication devices for
an extended period of time and safely lift 20-50 lbs
About Us
- Nedap Retail is a division of Nedap that develops innovative solutions for retailers across the globe. Originally founded in 1929 in the Netherlands, Nedap has expanded as a global company, taking the leading position as the #1 RFID platform in the world. By providing our solutions for inventory management and loss prevention, we make it possible for retailers to guarantee that they have the right product available at the right time for their customers. In order to achieve this, Nedap Retail develops “state-of-the-art” RFID hardware and Cloud-based software services. Our vision is simple: perfect inventory visibility, no waste, no losses.
- iD Cloud is a cloud-hosted software solution based on RFID-technology which makes it possible to automate in-store stock management – resulting in optimal merchandise availability for customers and an in-store and digital stock accuracy of over 98%.
Nedap is an Equal Opportunity Employer
- * Nedap takes the safety and well-being of our personnel very seriously. Business travel during COVID is discouraged and subject to company COVID Prevention Policy and CDC guidance.