Reception Associate
1 month ago
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Milestone Technologies is currently hiring for a Reception Associate to work Onsite in Los Gatos, CA.
The Reception Associate role carries significant responsibility and requires a strong stakeholder with extensive front-of-house and customer service experience. This role is responsible for providing general administrative and clerical support and serves as the initial point of contact for all office visitors. Therefore, this person must exhibit professionalism and a positive attitude.
How You Will Make an Impact:
• Greet guests entering the organization and notify the host upon guest arrival
• Provide excellent customer service to clients
• Ensure project knowledge across the Reception team
• Manage luggage check-in, storage, and tagging system
• Receive and route delivery items
• Provide general administrative and clerical support
• Offer support and coverage for team and/or special events, including badging
• Manage the high-volume lobby while simultaneously keeping the reception area organized
• Arrange ground transportation as needed
• Provide coverage for other receptionists during lunch and time off as needed
• Support additional projects and duties as assigned
• Demonstrate excellent multitasking and customer service skills
• Support initiatives, including ticket drops, merchandise handouts, and others as requested
• Complete monthly and quarterly service-related training to meet Milestone, Client department standards
• Conduct weekly stock audits for your site and place orders via leadership
• Collaborate effectively with onsite security to ensure high-quality service while following co-employment guidelines
• Respond to all assigned communication channels promptly, including email, workplace chat, or others as assigned
• Work collaboratively with project coordinators on local initiatives, including SOP, Lobby Guide updates, and other assigned projects
• Communicate and uphold visitor guidelines at the desk, verifying all necessary eligibility to be onsite upon guest/employee arrival
• Collaborate effectively with the supervisor, communicating all necessary updates regarding you and your local team
• Uphold NDA, Mutual NDA visitor standards
• Maintain a high level of discretion with User Data, Employee Data, or any confidential information on a need-to-know basis
• Support onsite GS team during evacuations/emergencies
How You Will Make an Impact:
• High School Diploma or GED required
• 1+ year experience in a customer service setting required
• 1+ year experience working within MS Office Suite and Outlook required
• Excellent oral and written communication skills
• Assertiveness, with strong influencing skills
• Ability to interact effectively at various professional levels and across diverse cultures
• Action-oriented with a passion for getting things done quickly, efficiently, and properly
• Ability to work well under pressure, proven de-escalation skills
• Strong ability to communicate quickly and efficiently using online platforms
• Strong attention to detail
• Strong problem-solving skills with a prioritization of finding solutions
Compensation
Estimated Pay Range: $19.97 - $21.00/HR USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
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