Office Services Associate

4 weeks ago

Los Angeles, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of an Office Services Associate based in Los Angeles, California. This role is central to our operations, providing critical back office services across various lines including, but not limited to, reprographics, mail services, hospitality, facilities, and audio/visual support. This role operates in a digital and physical environment and provides an opportunity for long-term contract employment.

Responsibilities:

• Efficiently handle back office procedures to meet and maintain client satisfaction
• Provide reprographics copy and mail services in both physical and digital environments
• Support services in hospitality facilities and audio/visual reception as required
• Respond to customer inquiries promptly and professionally
• Maintain accurate customer credit records and process customer credit applications efficiently
• Handle sensitive and/or confidential documents and information with utmost discretion
• Prioritize workflow and adhere to deadlines to complete all projects in a timely manner
• Troubleshoot basic equipment problems and place service calls when needed
• Communicate effectively with clients in person, over the phone, or electronically
• Perform Quality Assurance on own work and that of others, ensuring high standards are met
• Work closely with the Office Services team and interact effectively with diverse backgrounds
• Maintain logs for all office services work and manage inventory
• Set up and break down events, including ordering meals and stocking hospitality inventory
• Operate within business needs and policy, making independent decisions when necessary
• Display strong problem-solving skills with the ability to escalate issues to a supervisory level when needed.• Demonstrated proficiency in Customer Service and Office Functions
• Experience in Operations, Procedures, and Policy management
• Ability to answer inbound calls efficiently and professionally
• Experience in Supervising teams and managing time effectively
• Familiarity with Hiring Processes and Scanning procedures
• Skilled in performing Receptionist Duties and ability to troubleshoot common office issues
• Knowledge of Facility management and Digital tools
• Excellent Communication Skills
• Experience in Warehouse Management and Scanning Documents
• Ability to Maintain Logs and operate office Machinery effectively
• Experience in handling Paper documents and Quality Assurance
• Ability to Distribute Faxes efficiently and manage Overtime schedules
• Experience in handling Service Calls and office Setups
• Strong ability to multitask, prioritize, and manage time effectively
• Proven ability to handle confidential information with discretion
• Ability to work independently and as part of a team
• Proficient in using Microsoft Office Suite and other office technology
• High attention to detail and problem-solving skills

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