Technology Support Specialist I

1 month ago

Coppell, United States Vari Full time

The Technology Support Specialist I provides level one technical assistance to end users at Vari. This person works closely with other members of the Technology Support Team to respond to service requests received through a ticketing system. Break fixes are completed within SLA windows and recurring issues are identified and addressed to reduce unnecessary workload on the team. The Technology Support Specialist I contributes greatly to the overall success of the Technology Department by demonstrating an ability to understand existing office technology while also embracing new technologies that are introduced into the environment.


This is an in-person position at Vari’s headquarters in Coppell, TX.


DUTIES AND RESPONSIBILITES

· Collaborate with other members of the team on projects and initiatives

· Create and update user, computer, and group objects within Microsoft Active Directory and Microsoft Entra

· Document within a ticketing system the steps taken to resolve technical issues

· Escalate issues as needed

· Install and relocate IT equipment for end user desk relocations

· Install and troubleshoot Windows and Mac applications

· Maintain knowledgebase and other internal documentation for desktop support and office technology related topics

· Provide in-person and remote timely technical assistance to end users

· Provide occasional after-hours technical support

· Setup and support various desktop IT equipment—including but not limited to desktops, laptops, monitors, and peripherals

· Work with IT equipment and service providers as needed (Microsoft, Dell, Apple, etc.)


Requirements


COMPETENCIES

· Communication – Able to communicate effectively and efficiently, verbally and in writing, in clear, concise, and relevant terms.

· Collaboration – Able to work productively and cooperatively with others, establishing and maintaining good working relationships, and contributing to team success.

· Work Standards – Set high standards of performance for self and others, assume responsibility and accountability for successful and timely completion of tasks across the team.

· Technical/Professional Knowledge and Skills – Achieve, maintain, and continually improve the required level of technical and professional skill or knowledge in position-related areas, and demonstrate an ability to stay up with current developments and trends in areas of expertise.


QUALIFICATIONS

· Experience supporting Windows, Mac, iOS, and Android operating systems

· Experience supporting Microsoft 365

· Experience with user and computer objects Microsoft Active Directory and Microsoft Entra

· Experience with remote support solutions

· Experience with mobile device support

· High school diploma or equivalent

· Minimum of 1 year in an IT support role or IT help desk environment

· MCP or A+ certification helpful


COMPANY DESCRIPTION

We started by developing the world’s leading sit-stand desk converter to help a coworker with back pain, but now we’re so much more than a desk. We are flexible workspace solutions made simple and installed fast.


From a collection of office furniture to workspaces offering space-as-a-service, we provide everything high-growth businesses need to unlock the potential of their workforce. Today, we have over 3 million fans worldwide. We’ve shipped products to more than 120 countries, and our solutions are in 98% of Fortune 500 companies.


We promote a company culture that encourages diversity, creativity, innovation, and inclusion. Vari has become one of the most innovative, forward-thinking companies in the world. We’re growing quickly, so our company is fast-paced and exciting, but also friendly and supportive. Our employee benefits package includes medical, dental, and 401k, but also profit sharing, education reimbursement, and wellness perks, like an onsite gym.


WHY Vari?

We’re award winners:

  • Work at a “Best Place to Work” – FORTUNE Magazine
  • Grow with the “National Entrepreneur of the Year” – EY
  • Be part of the “Fastest Growing Company in DFW” – SMU
  • Learn from award-winning leadership – CEO of the Year (2021, DCEO), Most Admired CEO (Dallas Business Journal), CMO of the Year (American Marketing Association), Outstanding CFO – Large Private Company (DCEO)


We want you to be happier and healthier:

  • Your own Active Workspace
  • Onsite gym with Peloton cycles and a spa-like locker room
  • Group fitness classes – from bootcamps to yoga
  • Meditation and chair massage pods
  • Subsidized healthy food from Fresh Café
  • Outstanding overall total rewards package
  • Wellness program and insurance premium discounts


We value our employees:

  • Community Team that cares
  • Enhanced paternity/maternity programs
  • 401k and profit-sharing plan
  • Paid personal time off
  • Paid volunteer time off
  • Team building events on and off-site
  • Mentoring and career development
  • Gourmet coffee bar
  • Education reimbursement
  • Short-term and long-term disability premiums covered at 100% by Vari

**Vari provides equal employment opportunities to applicants and employees without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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