Wage Garnishment Coordinator I

1 week ago


Coppell, Texas, United States OneSource Virtual Full time


OneSource Virtual (OSV) has empowered over 1,000 Workday clients to transition their teams from transactional tasks to transformative solutions through innovative technology and services in HR, payroll, and finance.

Established in 2008, OSV stands as the premier exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unmatched choice, steadfast commitment, and exceptional support.

OneSource Virtual operates globally, with its headquarters situated in Dallas, Texas, and additional locations throughout North America and Europe. Discover your company's tailored solution at

The Garnishment Specialist I plays a crucial role in ensuring that employees of our clients receive precise and timely wage garnishment payments. This position is tasked with ensuring the successful automation of processes and, when necessary, addressing any automation failures. Candidates must demonstrate the ability to adhere to established service level deadlines, manage multiple tasks, analyze legal orders, and work both efficiently and accurately. Regular telephone interactions with garnishment agencies will occur, albeit infrequently. A keen attention to detail and strong analytical skills are essential for success in this role.

Key Responsibilities

  • Review and establish all child support and student loan garnishment orders, which may involve examining student loans.
  • Guarantee that the final outcome of the garnishment order is 100% accurate, encompassing order start and stop dates, deduction amounts and frequencies, as well as legally mandated answer letters and interrogatory responses.
  • Maintain accuracy through the analysis of optical character recognition (OCR) and robotic process automation (RPA) results.
  • Identify failure points within the technology throughout the process.
  • Engage with customer teams to address inquiries and resolve any issues that may arise.
  • Assess incoming garnishment mail and determine appropriate resolutions, escalating as necessary.
  • Review and rectify daily failure notifications resulting from automation issues, including letter responses and electronic withholding orders.
Required Knowledge and Skills

  • Ability to analyze and interpret information effectively.
  • Troubleshooting and analytical skills.
  • Probing and problem-solving capabilities.
  • Strong interpersonal skills.
  • Process-oriented mindset.
  • Effective communication skills, both verbal and written.
  • Team-oriented approach.
  • Customer service-focused.
  • Exceptional organizational skills.
  • Ability to meet deadlines consistently.
#LI-REMOTE

At OneSource Virtual, we encourage a culture of learning and idea-sharing. We value innovative thinking, diverse perspectives, collaborative creativity, and dedicated effort.

As a company experiencing continuous strategic growth, we are always seeking intelligent, talented, and forward-thinking professionals to enhance our team.

OSV employees benefit from a values-driven culture, opportunities for upward mobility, and professional development across various avenues.

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