Technical Support Specialist
1 week ago
** 100% On-site -- 6 months Contract to hire **
We are looking for a proficient and committed Technical Support Specialist to be part of our Infrastructure and Security division. The successful candidate will be tasked with delivering technical assistance and resolving issues for end-users across various domains, including hardware, software, and network-related challenges. A strong commitment to continuous learning and contributing valuable insights as a vital team member is essential. This position mandates the engineer to be present on-site at all times to ensure swift and effective resolution of technical difficulties.
Key Responsibilities:
- Deliver on-site technical assistance for desktop computers, laptops, printers, and other devices
- Install, configure, and uphold operating systems, software applications, and hardware components
- Diagnose and resolve hardware, software, and network issues promptly
- Support the setup and deployment of new equipment and technologies
- Conduct regular maintenance and updates to guarantee optimal performance of IT systems
- Document and monitor all support requests and resolutions using a ticketing system
- Collaborate with fellow IT team members to tackle complex technical challenges
- Provide training and guidance to end-users on best practices and IT policies
- Ensure adherence to company IT policies and security protocols
- Develop and utilize application-centric Key Performance Indicators (KPI's) to identify inefficiencies, streamline processes, and facilitate informed decision-making
- Deliver an exceptional customer experience to all employees
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Demonstrated experience as a Technical Support Specialist or similar role (3+ years)
- In-depth knowledge of Windows and macOS operating systems
- Familiarity with network troubleshooting and basic network configurations
- Outstanding problem-solving abilities and meticulous attention to detail
- Strong communication and interpersonal skills
- Capability to work independently and collaboratively within a team
- Self-driven continuous learner
- Must be able to provide exceptional customer service
Technical proficiency in Microsoft environment including:
- Computing devices (e.g., Laptops)
- Peripherals (e.g., Printers and Scanners)
- Unified Communications (e.g., Microsoft Exchange and Teams)
- Identity and Access Management (e.g., Microsoft Active Directory and Group Policy)
- Data Protection (e.g., Email Security and Endpoint Protection)
- Knowledge and Collaboration Management (e.g., SharePoint and ITSM)
- Productivity Applications (e.g., Office 365 and Adobe Creative Suite)
- Asset Management (e.g., Inventory Management and Purchasing)
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