IT Support Specialist
2 months ago
Position Overview
We are seeking a skilled and knowledgeable IT professional to deliver comprehensive support for employee onboarding and office technology.
Key Responsibilities
- Acquire laptops, peripherals, monitors, printers, and other necessary equipment for new hires and current employees.
- Configure new laptops for incoming staff, including setup, asset tracking, and account creation.
- Troubleshoot and provision issues related to our cloud-based telephony system.
- Provide end-user assistance for Windows and Mac systems, as well as mobile devices.
- Offer on-call support for VIPs and overnight staff, rotating every three weeks.
- Assist with local and network printing, VPN administration, VOIP management, and desktop phone support.
- Oversee Microsoft Office 365, OneDrive for Business, mapped drives, mobile email support, and software installation and troubleshooting.
- Maintain an accurate inventory of IT hardware at local sites, ensuring the IT Asset Management system is up to date.
- Perform additional IT-related tasks as required.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- At least 5 years of general IT experience with both Windows and Mac systems, including installation and troubleshooting of Microsoft Office and common applications.
- Basic understanding of security protocols and experience with two-factor/multi-factor authentication.
- Ability to follow detailed procedures in compliance with cybersecurity standards.
- Familiarity with ITIL problem management and support ticket systems.
- Basic knowledge of office networking.
- Experience with Windows Active Directory administration is advantageous.
- Familiarity with Microsoft Intune/Endpoint Manager is preferred.
- Associate's degree or equivalent experience is required.
- Experience supporting multiple languages and keyboard layouts is a plus.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
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