System Support Specialist

2 weeks ago


Bedford, United States Planet Technology Full time

System Support Specialist


Key Responsibilties

  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions.
  • Create new hire accounts in Active Directory, adding computers to the domain, and setting up VOIP phones
  • Install, configure, end-user workstations and related hardware and software to deliver required desktop service levels.
  • Collaborate with Network and Systems Administrators to ensure efficient operation of the desktop computing environment.
  • Where required, administer, and resolve issues with associated end-user workstation, telecom, and networking products.
  • Receive and respond to incoming calls, e-mails, and/or support tickets regarding desktop and application problems.
  • Maintain an accurate inventory of user’s software and hardware.
  • Update computer software & hardware
  • Participate on the on-call rotation


Requirements:

  • Degree in computer science or equivalent combination of education and experience required
  • Minimum of 3 years System Support experience required
  • Experience with desktop and server operating systems, including Windows 10, O365, Windows Server and Mac Lion; Intune, Active Directory, O365 and Azure; MDT, Sophos, VPN and Citrix; Secure Printing, scanning; Mac iOS
  • Experience working in a team-oriented, collaborative environment
  • Knowledge of computer hardware including Dell Desktops, Notebooks, Macs, and handheld devices
  • Working knowledge of diagnostic utilities including Network connectivity tools (ping, nslookup, etc.)
  • Working knowledge in deployment tolls and security
  • Ability to conduct research into a wide range of computing issues require


Preferences:

  • Certification in CompTia A+ and Microsoft Certified Desktop Support Technicians desired
  • Skills in scripting (PowerShell) preferred


Selling points:

* room for individual growth/enhancement

* Great culture with IT/Tech management team



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