IT Support Specialist

3 weeks ago

Bedford, United States SLP Operations, LLC Full time
Job DescriptionJob DescriptionDescription:

Exciting career opportunity for an IT Support Specialist with SLP



At SLP, we believe everyone deserves a great life, including you. Our commitment is to provide love, attention and optimal care one resident at a time. We realize consistently fulfilling this commitment depends on the success of caring professionals like you, who build their careers with us. Together, we are setting the standard in the delivery of rehabilitation, quality post-acute services and long-term care.


Now more than ever, your skills and dedication can make a difference for those who need it most. Come make a difference with us


Advantages We Offer:

  • Medical, vision and dental insurance
  • Employer-paid life insurance
  • Paid time off
  • Paid holidays
  • Flexible schedules
  • Long term growth and advancement opportunities

Job Summary:

Under direction from the Director of Information Technology, the IT Specialist supports level 1-2 to all internal on-site and remote employees via phone, email, and in-person. IT Support Specialists may create, respond to, and track IT help desk tickets, efficiently and in a timely matter.


Essential Job duties:

  • Act as the first point of contact and primary resource for managing ticket queues.
  • Evaluate, troubleshoot, track, and document issues, and escalate when necessary.
  • Communicate consistently with users; keeping them informed of incident progress, notifying them of impending changes, and setting appropriate expectations for resolution times.
  • Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer-related hardware in a manner that is consistent with our compliance protocols.
  • Troubleshoot and modify end-user hardware, software, and networking problems in a Windows environment.
  • Diagnose and support other technology devices, including but not limited to printers, mobile phones, televisions, check scanners, and Network Video recorders Identify, research, document, and resolve technical problems.
  • Ad hoc training for users on new processes and procedures. Use Office 365 to issue password resets, set up new users, assign licenses, and install software. Assist with password resets and account creation, and modification in MatrixCare.
  • Collaborate with vendors to resolve issues, as necessary.
  • Oversee the problem resolution from end to end.
  • Oversee asset management tasks as incoming inventory is received, deployed, or returned.
  • Assist team members with other IT projects, consult with department heads as needed.
Requirements:
  • HS diploma required, AS Degree preferred.
  • Knowledge of Microsoft Operating Systems, iOS, Android, Printers, Microsoft Office 365, Azure Active Directory, basic networking, and computer hardware.
  • Experience in an IT support role for at least 2 years Knowledge of HIPAA and related security standards is a plus.
  • Availability to work an after-hours on-call rotation.
  • Excellent customer service skills and desire to help the company succeed.
  • Ability to maintain calm composure and focus while troubleshooting and solving issues with frustrated end-users that may have little understanding of technology.
  • Work well in a team environment.
  • Ability to articulate technical information clear, concise, and simple.
  • Excellent verbal and written communication.
  • Willingness to learn and grow your technical knowledge.

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