System Support Specialist
2 weeks ago
Technical Support Specialist - W2 Contract to Hire Position, Onsite in Bedford, MA (Healthcare)
We are looking for a Technical Support Specialist skilled in diagnosing and resolving desktop issues, managing user accounts, configuring hardware/software, and collaborating with IT teams, while handling support requests and maintaining an accurate inventory. This position is onsite in Bedford, MA. Contract to Hire and up to $35.00 per hour *Temp to Perm after 15 weeks
Key Responsibilities:
- Analyze, diagnose, and resolve complex desktop issues; recommend and implement solutions.
- Create and manage user accounts in Active Directory, add computers to the domain, and set up VOIP phones.
- Install and configure workstations, hardware, and software.
- Collaborate with Network and Systems Administrators for efficient desktop operations.
- Administer and resolve issues with end-user workstations, telecom, and network products.
- Respond to support calls, emails, and tickets.
- Maintain inventory of software and hardware; update as needed.
- Participate in on-call rotation.
Requirements:
- Degree in computer science or related field; or equivalent experience.
- IT/System Support experience.
- Familiarity with Windows 10, O365, Windows Server, Mac OS, Intune, Active Directory, MDT, Sophos, VPN, Citrix, Secure Printing, and Mac iOS.
- Experience with Dell desktops, notebooks, Macs, and handheld devices.
- Knowledge of diagnostic tools and deployment/security utilities.
- Research skills for computing issues.
Preferences:
- CompTIA A+ and Microsoft Certified Desktop Support Technician certifications.
- Scripting skills (e.g., PowerShell).
Selling Points:
- Opportunities for growth and development.
- Great IT/Tech management team culture.
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