System Support Specialist

2 weeks ago


Bedford, United States Planet Technology Full time

Technical Support Specialist - W2 Contract to Hire Position, Onsite in Bedford, MA (Healthcare)


We are looking for a Technical Support Specialist skilled in diagnosing and resolving desktop issues, managing user accounts, configuring hardware/software, and collaborating with IT teams, while handling support requests and maintaining an accurate inventory. This position is onsite in Bedford, MA. Contract to Hire and up to $35.00 per hour *Temp to Perm after 15 weeks


Key Responsibilities:

  • Analyze, diagnose, and resolve complex desktop issues; recommend and implement solutions.
  • Create and manage user accounts in Active Directory, add computers to the domain, and set up VOIP phones.
  • Install and configure workstations, hardware, and software.
  • Collaborate with Network and Systems Administrators for efficient desktop operations.
  • Administer and resolve issues with end-user workstations, telecom, and network products.
  • Respond to support calls, emails, and tickets.
  • Maintain inventory of software and hardware; update as needed.
  • Participate in on-call rotation.


Requirements:

  • Degree in computer science or related field; or equivalent experience.
  • IT/System Support experience.
  • Familiarity with Windows 10, O365, Windows Server, Mac OS, Intune, Active Directory, MDT, Sophos, VPN, Citrix, Secure Printing, and Mac iOS.
  • Experience with Dell desktops, notebooks, Macs, and handheld devices.
  • Knowledge of diagnostic tools and deployment/security utilities.
  • Research skills for computing issues.


Preferences:

  • CompTIA A+ and Microsoft Certified Desktop Support Technician certifications.
  • Scripting skills (e.g., PowerShell).


Selling Points:

  • Opportunities for growth and development.
  • Great IT/Tech management team culture.


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