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IT Systems Specialist

2 months ago

New Bedford, Massachusetts, United States myIT Full time

Become a Key Player as an IT Systems Specialist

Are you a seasoned IT Professional seeking a fresh opportunity? Do you thrive in a dynamic setting with cutting-edge technology? Are you eager to collaborate with a dedicated team in a well-established, rapidly growing organization?

myIT, a leading Managed Technology Services Provider, is on the lookout for a skilled and enthusiastic IT Systems Specialist to spearhead innovative projects utilizing the latest systems and technologies to support our esteemed clients.

In the role of IT Systems Specialist, you will be responsible for swiftly identifying user challenges, crafting effective solutions, and conveying those solutions both internally and to clients, all while ensuring exceptional customer satisfaction. You will tackle intricate service requests and projects, positioning you as a vital member of our team. We seek a proactive individual, a natural leader, and an adept problem solver.

This on-site role encompasses:

  • Delivering remote assistance for desktop and user-related issues
  • Visiting client sites for troubleshooting, installations, and maintenance
  • Engaging with clients to resolve support inquiries
  • Participating in collaborative meetings and training sessions
  • Contributing to the development of client IT strategies
  • Supporting Help Desk and Field Technicians

About myIT:

We are a thriving Technology Services Company that has been catering to clients for over 25 years. Our clientele consists of local small to medium-sized enterprises and non-profit organizations that depend on us for their IT requirements and strategic guidance.

As a member of our professional team, you will benefit from:

  • Competitive compensation
  • Comprehensive benefits
  • Paid Time Off
  • Company-sponsored training
  • Opportunities for career advancement
  • Utilizing your expertise as an IT Professional

Essential Qualifications and Experience:

  • Excellent written and verbal communication skills
  • 5+ years of experience in IT support
  • Background as a Field Engineer
  • Advanced knowledge of hardware, software, networking, servers, cloud services, and mobile devices
  • Capability to work on server and workstation projects and troubleshoot network issues
  • Certifications in Cloud, Microsoft 365, and Microsoft Azure are advantageous
  • Experience with Managed Services, Connectwise, and Kaseya is a plus